Senior Business Analyst

Anson McCade

London

Hybrid

GBP 92,250 - 110,700

Full time

14 days+

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Job summary

A leading consulting firm is seeking a Senior Business Analyst with expertise in Salesforce, particularly within the telecommunications sector. This hybrid role involves defining scope and requirements, managing data migration strategies, and enhancing customer experiences through Salesforce solutions. Candidates should have a strong background in CRM transformations and stakeholder engagement.

Qualifications

Extensive experience as a Senior or Lead Business Analyst in the telecommunications industry.
Strong track record of presenting complex solutions to senior stakeholders.
Proven experience in large-scale CRM transformations and SaaS migrations.

Responsibilities

Define end-to-end scope and requirements across multiple domains.
Lead customer and technical data migration strategy development.
Champion Salesforce OOTB solutions and best practices.

Skills

Salesforce expertise

Data analysis

Stakeholder management

Telecommunications experience

CRM transformation

Job description

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Job Title: Senior Business Analyst – Salesforce (Telco)

Contract Type: 6-Month Contract

Location: London (Hybrid 2/3 split)

Start Date: ASAP

About the Role

We’re looking for a Senior Business Analyst with deep Salesforce expertise and a strong background in the telecommunications sector. This is a high-impact role within a major digital transformation programme, focused on optimising customer journeys, deprecating legacy CRM systems, and driving value through the Salesforce platform, particularly in areas like AI and automation.

Key Responsibilities

Define end-to-end scope and requirements across Product, Proposition, Customer Experience, and Enterprise domains.
Lead customer and technical data migration strategy development.
Champion Salesforce out-of-the-box (OOTB) solutions, challenging stakeholders to align with best practices.
Align programme backlogs and delivery phases with broader business priorities.
Analyse data to ensure business requests deliver measurable value and enhance customer experience.
Build strong relationships across senior business and technical stakeholders.
Maintain solution integrity throughout the delivery lifecycle.
Present initiative scope, value, and risks to leadership, acting as the go-to expert for end-to-end analysis.

What You’ll Bring

Extensive experience as a Senior or Lead Business Analyst in the telecommunications industry.
Strong track record of presenting complex solutions to senior stakeholders.
Expertise in Salesforce Communications, Service, Sales, Experience, and Marketing Clouds.
Proven experience in large-scale CRM transformations and SaaS migrations.
Deep understanding of cross-channel solutions (Direct, Digital, API).
Ability to manage complex programme dependencies across business and technical teams.
Experience with Salesforce ecosystem integrations and OOTB capabilities.
End-to-end delivery experience, including support for trials, go-live, and post-launch phases.

Ready to make an impact?

Apply now to join a dynamic team driving innovation in the telecoms space.

Reference: AMC/JWH/SBA1L

Seniority level