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Business Analyst/PM Service Transition

Cornwallis Elt

London

Remote

GBP 100,000 - 125,000

Full time

26 days ago

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Job summary

A leading Publishing and Information Analytics company is seeking a skilled Project Manager / Business Analyst for a service transition role in London. This 6-month contract involves managing transitions between vendors and supporting customer journey mapping projects, offering competitive pay and a chance to drive significant change.

Qualifications

Proven experience delivering Service Transition projects as a BA or PM.
Strong background in process design and journey mapping.
Experience in publishing or analytics industries is a bonus.

Responsibilities

Manage end-to-end service transition between third-party vendors.
Lead customer journey mapping for user-centric service design.
Ensure documentation, governance, and communication plans are adhered to.

Skills

Stakeholder management

Analytical thinking

Process design

Dependency tracking

Communication skills

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Project Manager / Business Analyst - Service Transition - £650/day | Inside IR35 | Remote | 6-Month Contract

A leading Publishing and Information Analytics company is seeking a highly skilled Project Manager / Business Analyst to lead a Service Transition initiative on an initial 6-month engagement.

This critical project involves transitioning services from one third-party provider to another, requiring strong leadership, analytical thinking, strong dependency tracking experience and structured delivery planning to ensure minimal disruption to the businesses service operations and strong coordination with teams in Legal and Procurement. They are also seeking someone with process-orientated BA skillset to support on a customer journey mapping project which will play a key part in their Customer Success part of the business.

Key Responsibilities

Manage end-to-end service transition between third-party vendors
Lead customer journey mapping to support a user-centric service design
Develop and implement a framework and structured processes for the transition
Create storyboards and visual models to illustrate service evolution and impact
Track and manage dependencies across teams, systems, and vendors
Ensure documentation, governance, and communication plans are in place and adhered to

Key Skills

Proven experience delivering Service Transition projects as a BA or PM
Strong background in process design, journey mapping, and framework development
Confident managing dependencies and aligning cross-functional teams
Excellent communication skills and stakeholder management
Experience in publishing, digital content, or analytics industries is a bonus

This is a great opportunity to be part of an exciting transformation period, driving structured service delivery and seamless transitions through process-driven problem solving.

Seniority level

Seniority level
Mid-Senior level

Employment type

Employment type
Full-time

Job function

Job function
Art/Creative
Industries
Radio and Television Broadcasting

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