Senior Business Analyst

Square One Resources; Greater London; Hybrid; GBP 100,000 - 125,000; Full time

Job summary

A leading telecommunications company is seeking a Mid-Senior level BSS Business Analyst for a 7-month hybrid contract in London. The role involves managing user journey creation, ensuring capacity control, and collaborating with delivery teams. Candidates should have strong BSS and Netcracker experience, along with excellent analytical skills. This position offers a competitive daily rate and the opportunity to work in a dynamic environment.

Qualifications

• Experience with BSS platforms and Netcracker is essential.
• Commercially literate to manage capacity effectively.
• Strong analytical skills to handle complexity calculations.

Responsibilities

• Manage contracted capacity within the BSS platform for user journey creation.
• Collaborate with delivery teams to ensure clarity in user stories.
• Challenge stakeholders to optimize user journeys and costs.

Skills

BSS platform understanding

User journey design

Commercial literacy

Analytical skills

Strong Excel skills

Job description

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Job Title: BSS (Business Support Systems) Business Analyst

Location: London (Paddington) - Hybrid 3 x days a week (Tuesday / Wednesday / Thursday)

Salary/Rate: £580 per day inside IR35

Start Date: May 2025

Job Type: 7 month initial contract

Company Introduction

My client within the Telecommunications sector is urgently seeking a Senior Business Analyst with Cost Modelling experience, to manage the capacity within the BSS platform for user journey creation using a points and complexity scoring system. The ideal candidate should have excellent business acumen and be commercially minded.

Strong BSS and Netcracker experience is a MUST for this role.

This is an initial 7-month contract, a hybrid position based in Paddington (3 x a week on site on Tues, Wed & Thursdays).

Skills/Experience

1. BSS platform understanding and experience working with Netcracker

2. User journey design and delivery process understanding using agile and waterfall

3. Design and delivery of translation into commercial contracts and cost modelling

4. Commercial literacy is a must-have

Required Skills/Experience

1. Commercially / Business accumen literate to ensure capacity is tightly controlled and managed leveraging value for money

2. Solid understanding of BSS platforms and their role within a connectivity provider market

3. Analytical and strong excel skill

4. Good understanding of business requirements in the context of IT delivery

5. User journey understanding with knowledge in how complexity is calculated

6. Demand management to ensure that business outcomes are delivered in the most efficient and optimal way possible

Job Responsibilities/Objectives

1. Day to day manage the contracted capacity within the BSS platform for user journey creation using a points and complexity scoring system.

2. Validate the consumption user stories against similar and, or equivalent changes so inconsistencies are identified and resolved.

3. Collaborate with the programme delivery teams (BAs, design, delivery, integration) user stories are clear and aligned to programme milestones and objectives

4. Establish and maintain a suitable gating criteria/framework for user story consumption and complexity with the BSS Centre of Excellence (COE) and Programme delivery team.

5. Challenge the business stakeholders to create new journeys which could be simplified and enhanced elsewhere to save on capacity and cost.

6. Challenge the BSS platform provider for how they have determined story points complexity calculation for business requirements, ensuring their approach to calculation is fair and reasonable.

7. Review and hold under continuous management a ‘complexity catalogue’ which will, in part, govern agreement on complexity measures with the BSS provider.

8. With the BSS COE, and using the complexity estimation tool, undertake regular, top down, quality assurance exercises to validate BSS supplier complexity estimations.

9. Ensure our ways or working adhere to commitments, obligation and principles agreed in the BBS supplier contract.

10. Assess and analyse how the various complexities of the BSS platform modules could result in costs and capacity consumption calculation as provided by the BSS provider.

If you are interested in this opportunity, please apply now with your updated CV in Microsoft Word/PDF format.

Disclaimer

Notwithstanding any guidelines given to level of experience sought, we will consider candidates from outside this range if they can demonstrate the necessary competencies.

Square One is acting as both an employment agency and an employment business, and is an equal opportunities recruitment business. Square One embraces diversity and will treat everyone equally. Please see our website for our full diversity statement.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Business Development and Analyst

• Industries

  Telecommunications

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