Senior Building Surveyor (Qualified)

Islington and Shoreditch Housing Association; London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading housing association in London seeks a Senior Building Surveyor to join their Assets and Repairs Team. This dynamic role involves overseeing disrepair cases, ensuring excellent service delivery, and collaborating with colleagues to enhance residents' experiences. Ideal candidates will possess a strong background in building surveying and a commitment to social housing improvement.

Qualifications

• Qualified Building Surveyor with experience in managing disrepair cases.
• Strong problem-solving skills and ability to prioritize tasks effectively.
• Experience with IT/case management systems.

Responsibilities

• Support Building Surveyors with complex jobs for successful outcomes.
• Manage service-related complaints and ensure customer satisfaction.
• Conduct post-works inspections to assess quality and tenant satisfaction.

Skills

Problem Solving

Attention to Detail

Customer Service

Education

Qualified Building Surveyor

Job description

Application Process

Please send us your CV with a supporting cover letter. To improve your chances of being shortlisted, your covering lettermustanswer these questions [maximum 300 words each answer]. Tell us:

• why you feel you are a great fit for this role, and ISHA, and how does your skills and experience make you an ideal candidate for what we need?
• about a career challenge you’ve had - how did you manage it and what did you learn?
• about your experience of managing work orders using IT/case management systems.
• about your involvement and experience with damp and mould cases and/or disrepair cases.
• how you manage a busy workload with competing deadlines. What tactics do you use to prioritise?
• about your experience with leading on resident complaints. How do you ensure complaints are resolved in a timely manner, and to the satisfaction of others?
• anything else you want us to know about you that you think is relevant to the role

Please note:We are only able to accept applications from candidates with eligibility to currently work in the UK.

Deadline: 9:00am 16 June 2025
Interview: W/C 23 June 2025 in person at 102 Blackstock Road.

Requirements

Are you a qualified Building Surveyor who cares as much about people as you do about properties? Do you believe that everyone deserves a safe, warm, and well-maintained home? If so, you might be just the person we need.We're on the lookout for a Senior Building Surveyor who's ready to roll up their sleeves, dive into projects, and a person who enjoys collaborating with colleagues.

This is a fantastic opportunity for a qualitied Surveyor to join our Assets and Repairs Team that makes up one element of the wider Housing and Neighbourhoods directorate. The team is led by an Assets and Repairs Manager with a small team of Repairs and Maintenance Advisers, a Disrepair Coordinator, two Surveyors and a Senior Building Surveyor. Whilst we may be small, we’re perfectly formed.

It’s an interesting and varied role for someone with a passion for keeping homes safe, decent, and future-proof—whether that means identifying structural issues, managing planned maintenance, or working with residents to make sure they feel heard and respected. It’s important to us that you’re someone who keeps residents, and their homes, at the heart of your work.

There’s a lot of positive changes happening at ISHA, and within our team, so now is a great time to join so you can be involved, have influence over those changes, and see the beneficial impact they will have over the next 12 months. There are plenty of opportunities for you to shape this into a role you’ll love.

This role will suit you if you have an eye for detail, a head for problem-solving, and ideally, a sense of humour—because we promise there will be blocked drains, pressing deadlines for report submissions, and occasional out of hours work to deal with resident emergencies. You need to be ready for anything, which means working flexibility to find solutions, alongside facilitating the delivery of excellent repairs, voids and planned works.

We’re not just looking for a surveyor. We’re looking for someone who sees the bigger picture—and wants to be part of it.

Some key responsibilities include:

• Supporting Building Surveyors with problematic jobs to ensure a successful outcome.
• Ownership and responsibility for service-related complaints, disrepair cases or queries from customers ensuring that the customer experience is positive, professional and within set timescales.
• Authorising works and approve payments ensuring suppliers are paid in accordance with terms of contracts. Resolve disputes and queries promptly and ensure ISHA’s interests are always protected.
• ·Carrying out post-works inspections on a proportion of completed works to assess quality of work, value for money and tenant satisfaction.

Don’t feel you meet every single requirement? Studies have shown that some candidates are less likely to apply to jobs unless they meet every single requirement. At ISHA, we are dedicated to building an inclusive workforce, so if you’re excited by this role but your experience doesn’t quite align perfectly, we encourage you to apply anyway. You just might be the right candidate for this, or other roles, because of your transferable skills.