Senior Broker Support Technician - Marine

Harrison Holgate; London; On-site; GBP 30,000 - 50,000; Full time

Job summary

A leading insurance brokerage in London is seeking an experienced technician for their Broker Support Team. This role requires a strong knowledge of insurance premium processing, attention to detail, and the ability to deliver exceptional technical support to clients. Ideal candidates will have experience within Lloyd’s and must be self-motivated while maintaining accountability in a dynamic working environment.

Qualifications

• Experience in Lloyd’s insurance broking is essential.
• Experience processing Line Slips and Binding Authorities desired.
• Strong computer skills required; ability to learn bespoke systems.

Responsibilities

• Process and support end-to-end insurance premium transactions.
• Support teams in resolving financial disciplines and tracking revenue.
• Attend client and market meetings to provide technical input.

Skills

Technical insurance knowledge

Attention to detail

Problem-solving skills

Communication skills

Self-motivation

Education

A-level or equivalent

Tools

Lloyd’s Crystal

TMF systems

Global XB

Job description

London

Reference: HH/RF-13095

Overview

Do you have a strong understanding and experience in the end-to-end processing of insurance premiums? If so, you could be just what we are looking for. We are currently seeking an experienced technician to join the Broker Support Team within our Technical Operations Division.

Our ideal candidate will be able to demonstrate the highest level of professionalism and technical support within their respective team, business units and/or associated clients and markets. Create timely and accurate accounting transactions and premium signings in accordance with defined Service Level Agreements.

How You'll Make An Impact

Have an excellent level of technical insurance knowledge and the associated complexities to be able to both process and support the business in a technical capacity, delivering a high-quality service to clients whilst remaining compliant with company policy and external regulations.

Provide support and assistance to the Service Centre team in India.

Possess a working understanding of the financial aspects of the end-to-end premium process, creating timely and accurate accounting transactions using the core processing system (Global XB).

Strong understanding and experience working with the Bureau (Xchanging, now DXC) in accounting and settlement (A&S) protocols and related premium process activities.

Work with the Accounting and Credit Control Team to support the resolution of Financial Disciplines (bad debt, unallocated cash, uncollected brokerage, held funds, funding and signings) in line with internal SLAs or escalate where necessary.

Extensive understanding of Market Reform Contract (MRC).

Demonstrate a working knowledge of Line Slips and Binding Authorities.

Attend business unit, client, underwriter or market meetings, providing technical input where required.

Demonstrate a working understanding of resources available regarding current Tax and VAT requirements associated with daily activities.

Coordinate and report on revenue tracking at the business unit level where required.

Provide oversight and technical support to managers and team members across all locations to improve business knowledge, capability, and enhance personal development.

Provide technical audit support where required.

About You

Demonstrated experience working within a Lloyd’s insurance broker.

Experience working on Marine business (preferable but not essential).

Experience processing Line Slips and Binding Authorities.

Experience using Lloyd’s Crystal or TMF systems for Insurance Tax (preferable but not essential).

A-level or equivalent standard of education (preferable).

Strong attention to detail and accuracy.

High level of accountability.

Self-motivated and able to work with a degree of autonomy.

Strong computer skills and aptitude to learn bespoke systems.

Excellent verbal and written communication skills.

Strong problem-solving skills.

Ability to work under pressure during peak periods while maintaining control and quality outputs.

Able to manage own priorities and escalate non-routine issues appropriately.

Demonstrates a positive, tenacious attitude with a strong sense of accountability.

Capable of building and sustaining relationships at all levels to influence outcomes.

Willing to go the extra mile.

Eligible to work in the UK.

Willing to work in an agile environment.

As true market specialists we work in partnership with our candidates and clients, delivering unrivalled market knowledge and insight. Driven by our passion to become the partner of choice we offer tailored advice and guidance...