Senior Bilingual Enterprise Implementation Specialist

Zenoti; Salford; On-site; GBP 45,000 - 70,000; Full time

Job summary

Zenoti is seeking a bilingual Implementation Specialist (French and English) to support our customers in adopting and optimizing our software platform. You will act as a product expert and trusted advisor, guiding clients through the implementation process from setup to training to ensure a seamless, impactful experience.

You will lead demos, configure workflows, manage multiple projects, and collaborate with internal teams to enhance features and integrations, while staying current with

Qualifications

• Fluency in both French and English (written and spoken).
• 4 to 8 years of enterprise software implementation and support experience.
• Strong technical knowledge in APIs, cloud solutions, and data migration.
• Proven experience deploying software at scale with enterprise clients.
• Excellent communication, presentation, and client training skills.
• Ability to manage multiple projects across distributed teams.
• Strong analytical thinking and problem-solving skills.
• Bonus: HTML, JavaScript, JIRA knowledge or wellness/spa industry.

Responsibilities

• Understand client needs and design tailored solutions using Zenoti.
• Lead product demos, training sessions, and solution reviews with a strong business impact.
• Configure and optimize the platform according to each client’s specific workflows.
• Anticipate risks and ensure smooth project rollouts.
• Provide high-level technical support and troubleshoot customer issues efficiently.
• Work closely with internal teams to improve product features and integrations.
• Stay up to date with new Zenoti features and industry trends.
• Manage multiple projects simultaneously, ensuring compliance with SLAs and KPIs.

Skills

Fluent in French & English

Excellent communication

Project management

Client training

Analytical thinking

Education

4 to 8 years enterprise software implementation experience

Tools

APIs

Cloud solutions

Data migration

Job description

Zenoti is seeking a bilingual Implementation Specialist (French and English) to support our customers in adopting and optimizing our software platform. You will act as a product expert and trusted advisor, guiding clients through the implementation process from setup to training to ensure a seamless, impactful experience.

You will lead demos, configure workflows, manage multiple projects, and collaborate with internal teams to enhance features and integrations, while staying current with