Bilingual Enterprise Implementation Lead (FR/EN)

Zenoti; Manchester; Hybrid; GBP 55,000 - 75,000; Full time

Job summary

Zenoti is seeking a bilingual Implementation Specialist (French and English) to support customers in adopting and optimizing our cloud-based software platform. You will guide businesses through the implementation process, from technical setup to training, ensuring a seamless and impactful experience.

As a product expert and trusted advisor, you will lead demos, configure the platform, manage multiple projects, and collaborate with internal teams to enhance features and integrations.

Qualifications

• Fluency in both French and English (written and spoken).
• 4 to 8 years of enterprise software implementation and support experience.
• Strong knowledge of APIs, cloud solutions, and data migration.
• Experience deploying software at scale with enterprise clients.

Responsibilities

• Understand client needs and design tailored solutions using Zenoti.
• Lead product demos, training sessions, and solution reviews with a strong business impact.
• Configure and optimize the platform according to each client’s specific workflows.
• Anticipate risks and ensure smooth project rollouts.
• Provide high-level technical support and troubleshoot customer issues efficiently.
• Work closely with internal teams to improve product features and integrations.
• Stay up to date with new Zenoti features and industry trends.
• Manage multiple projects simultaneously, ensuring compliance with SLAs and KPIs.

Skills

Fluency in French & English

Enterprise software implementation

APIs & cloud solutions

Data migration

Project management

Client training

Job description

Zenoti is seeking a bilingual Implementation Specialist (French and English) to support customers in adopting and optimizing our cloud-based software platform. You will guide businesses through the implementation process, from technical setup to training, ensuring a seamless and impactful experience.

As a product expert and trusted advisor, you will lead demos, configure the platform, manage multiple projects, and collaborate with internal teams to enhance features and integrations.