Senior Benefits Technical Officer

Tower Hamlets Council Pension Fund; London; On-site; GBP 40,000 - 60,000; Full time

Job summary

Tower Hamlets Council Pension Fund is seeking a Senior Technical Officer to enhance the Housing Benefit computer systems' integrity and availability. The role involves leading a Technical Team, developing strategic plans, and managing system upgrades, ensuring the delivery of high-quality services to the community.

Qualifications

• Experience in running reports and scripts using SQL and UNIX.
• Leadership experience in guiding a Technical Team.
• Experience with ICT systems updates and upgrades.

Responsibilities

• Lead the development and implementation of a Systems and Development strategy plan.
• Research new initiatives, formulate policies, and deliver improvement programs.
• Project manage changes to the Revenues and Benefits ICT systems.

Skills

SQL

UNIX

Leadership

Tools

NEC Benefits

Civica 360

Revenues Civica

Job description

Town Hall
160 Whitechapel Road
LONDON
E1 1BJ

We have recently created a new Senior Technical Officer position within the Revenues and Benefits section.

The role will be part of an existing Technical Team responsible for maintaining the integrity and availability of the Housing Benefit computer systems, including NEC Benefits, Civica 360 (Comino), and Revenues Civica (open revenues systems).

We are seeking a candidate experienced in running reports and scripts using SQL and UNIX within the NEC Benefits system, with leadership experience in guiding a Technical Team through upgrades, testing, and year-end processes.

The successful candidate will also be expected to:

1. Lead the development and implementation of a Systems and Development strategy plan, advising the Revenues and Benefits Management Team to enhance performance and drive the service into the top quartile over the next 3-5 years, thereby strengthening the delivery of the long-term service strategy.
2. Research new initiatives, formulate policies, and deliver business and process improvement programs related to emerging technologies.
3. Lead the team through testing and implementing system updates, releases, and upgrades.
4. Project manage changes to the Revenues and Benefits ICT systems.

Tower Hamlets' vision for our borough is that residents are aspirational, independent, and have equal access to opportunities. We aim to be a borough that our residents are proud of and love to live in, and a dynamic, outcomes-based council that uses digital innovation and partnership working to meet changing needs. We seek individuals who embody our TOWER values: Together, Open, Willing, Excellent, Respect.

Tower Hamlets is committed to a zero-tolerance approach to discrimination and strives to eradicate all forms of discrimination based on race, sex, disability, age, religion or belief, sexual orientation, gender reassignment, marital status, civil partnership, gender identity, gender expression, pregnancy, and maternity. We aim to employ a diverse workforce that reflects these groups.

We are a Disability Confident Employer. Applicants who declare a disability and meet the essential criteria will be guaranteed an interview. Additionally, care experience is recognized as an important characteristic.

We welcome applicants interested in flexible working arrangements and those residing in the borough.