Senior Beauty Salon Manager & Operations Lead

Placements24; Southampton; On-site; GBP 27,000 - 41,000; Full time

Benefits offered by this job

Competitive salary

Bonuses and incentives

Professional development opportunities

Employee discounts on services and RET

Career progression

Industry certifications/workshops

Job summary

Placements24 is seeking a Senior Beauty Salon Manager & Operations Lead for a premier salon in Randburg. You will oversee daily operations, lead a team of therapists and reception staff, and drive client satisfaction and revenue growth.

The role requires a strong leader with financial acumen and a deep understanding of beauty services, health and safety standards, and industry best practices. An opportunity to shape a high-end client experience and lead professional development.

Qualifications

• Experience leading beauty/salon teams and managing multiple roles.
• Strong financial understanding including budgeting and P&L.
• Demonstrated excellence in customer service and client relations.

Responsibilities

• Oversee daily salon operations ensuring efficiency and brand standards.
• Lead and manage beauty therapists, stylists and reception staff; recruitment and training.
• Develop and implement operational strategies to enhance client satisfaction.
• Manage finances including budgeting, payroll, inventory, and P&L reporting.
• Ensure health, safety, and hygiene regulations are followed.
• Drive sales initiatives and promotions to hit revenue targets.
• Maintain strong relationships with clients and resolve concerns.
• Oversee inventory management and vendor relationships.
• Refine procedures to optimize workflow and service delivery.
• Stay updated on industry trends to maintain a competitive edge.

Skills

Leadership

Staff management

Financial acumen

Customer service

Operations management

Education

Business Management

Beauty Therapy

Job description

Our client, a high-end beauty salon and spa located in the bustling district of Randburg, Gauteng, is seeking an experienced and dynamic Senior Beauty Salon Manager & Operations Lead. This pivotal role requires a strategic thinker with a proven track record in salon management, staff leadership, and operational excellence within the beauty and wellness industry. You will be responsible for overseeing all aspects of salon operations, ensuring a seamless client experience, managing staff performance, and driving business growth. The ideal candidate possesses exceptional leadership qualities, strong financial acumen, and a deep understanding of beauty services and industry best practices. Join a reputable establishment that values quality, customer satisfaction, and professional development. This is an opportunity to lead a talented team and shape the future success of a premier beauty destination in Randburg.

Key Responsibilities

• Oversee daily salon operations, ensuring efficiency, quality service, and adherence to brand standards.
• Lead, motivate, and manage a team of beauty therapists, stylists, and reception staff, including recruitment, training, and performance management.
• Develop and implement operational strategies to enhance client satisfaction and retention.
• Manage salon finances, including budgeting, payroll, inventory control, and P&L reporting.
• Ensure compliance with health, safety, and hygiene regulations.
• Drive sales initiatives and promotions to achieve revenue targets for services and retail products.
• Maintain excellent relationships with clients, addressing concerns and ensuring a superior customer experience.
• Oversee inventory management, ordering supplies, and managing vendor relationships.
• Implement and refine operational procedures to optimize workflow and service delivery.
• Stay abreast of industry trends, competitor activities, and new service offerings to maintain a competitive edge.

Requirements

• A relevant qualification in Business Management, Beauty Therapy, or a related field.
• Minimum of 5 years of progressive experience in salon or spa management, with demonstrated leadership capabilities.
• Proven experience in managing staff, including hiring, training, scheduling, and performance evaluations.
• Strong understanding of beauty services, products, and industry best practices.
• Excellent financial management skills, including budgeting, P&L analysis, and inventory control.
• Exceptional customer service and interpersonal skills.
• Strong organizational and problem-solving abilities.
• Ability to work effectively under pressure and manage multiple priorities.
• Proficiency in salon management software and MS Office Suite.
• A passion for the beauty industry and a commitment to excellence.

Benefits

• Competitive salary package commensurate with experience and leadership responsibilities.
• Performance-based bonuses and incentives.
• Opportunities for professional development and further management training.
• Employee discounts on a wide range of salon services and retail products.
• A dynamic and professional work environment.
• Potential for career advancement within the company.
• Contribution towards relevant industry certifications and workshops.