Senior Associate - Digital Product Management

American Express; London; Hybrid; GBP 55,000 - 80,000; Full time

Job summary

American Express is seeking a digital product manager to enhance customer experiences and streamline application journeys across 25 countries. This role involves collaboration with various stakeholders to build innovative digital products while ensuring compliance with regulatory standards. Join a culture of support and growth at a leading finance company.

Benefits

Competitive base salaries

Bonus incentives

Support for financial well-being and retirement

Comprehensive medical, dental, and vision benefits

Flexible working model

Generous paid parental leave

Access to wellness centers

Confidential counseling support

Career development opportunities

Qualifications

• 2+ years’ experience of product management shipping features.
• Excellent written & verbal communication skills.
• Strong collaboration & relationship skills.
• Interdisciplinary experience across product functions.
• Ability to thrive in a fast-paced environment.

Responsibilities

• Understanding and representing user needs.
• Collaborating with local market teams for trends.
• Using data for customer experience insights.
• Partnering with engineering and design teams.
• Prioritizing product features and capabilities.

Skills

Product Management

Communication

Collaboration

Analytical Skills

Entrepreneurial Spirit

Job description

At American Express, our culture is built on a 175-year history of innovation, sharedvaluesand Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

EDDS brings together multiple Centers of Excellence (COE) to be an engine of growth, marketplace differentiation and efficiency for American Express in today's digital world. They leverage technology, design and data analytics to develop the best digital products, platforms and personalization that allow us to deliver the world's best customer experience every day

How will you make an impact in this role?

Joining as a digital product manager at American Express is, at its heart, about making a positive difference in people’s lives by improving the products and journeys we offer, in more than 25 countries.

Imagine for a minute that you see an advertisement for an American Express card that excites you. You click on the ad, check out the benefits and decide to apply. You fill out the information about yourself in the application form, take a selfie or a video, upload a photo of your passport and recent bank statement and click submit. Seconds later you’re approved. The card is instantly available on your phone to use and start earning rewards, getting a free Uber or Deliveroo, or getting you access to restaurants and great travel experiences.

This is the kind of experience you’ll be working towards as part of our team - owning part of the application/onboarding journey. You’ll help reduce the friction for people to apply for a card while ensuring we meet the complex set of regulatory standards in each country to protect against fraud and other criminal activity.

Your responsibilities include:

• Understanding and representing user needs, both customers and internal stakeholders
• Continuously engage with partners to maintain product transparency, build trust, and address challenges
• Collaborating with local market teams to stay informed of international market trends and competitors
• Leveraging quantitative and qualitative data to understand customer experiences and behaviour to drive informed decisions, experimentation, product strategy and roadmap
• Partnering with engineering, design and other teams throughout the product lifecycle from ideation to delivery and ongoing iteration
• Prioritizing product features and capabilities

Minimum Qualifications:

• 2+ years’ experience of product management shipping features that delight customers and users. If you’re passionate about technology improving lives and have go-to-market or other highly relevant experiences we’re happy to consider your application.
• Excellent written & verbal communication skills. You’re able to articulate the reasons behind your work and bring others along with you. The skills stretch from writing customer journey narratives and mocking up wireframes to share with engineers to inspiring go to market teams with our strategy and roadmap.
• Strong collaboration & relationship skills – we are a relationship-oriented company, that values diverse perspectives. You will be the evangelist for the strategy and roadmap but won’t be successful without bringing others along with you. Your ability to listen deeply, contextualise your insights are essential to achieving the best outcomes.
• Interdisciplinary experience. In addition to the standard product functions of design and engineering, you have experience working with analytics, business development, communications/PR, marketing, and third-party distribution partners.
• The spirit of an entrepreneur with an ability to contribute to product design, project management and technical ideas. Experience in building and managing global digital products built for scale and reusability
• Ability to thrive in a fast-paced environment, with competing resources and priorities, through the product life cycle from planning and development, through launch

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries
• Bonus incentives
• Support for financial-well-being and retirement
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• Generous paid parental leave policies (depending on your location)
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.