Associate Digital Product Management

American Express; London; Hybrid; GBP 30,000 - 60,000; Full time

Job summary

Join a forward-thinking company as a Digital Product Management Associate, where your passion for technology can make a real impact on improving customer experiences across 25 countries. In this dynamic role, you'll engage with users to understand their needs and collaborate with cross-functional teams to deliver innovative solutions. This position offers a unique opportunity to grow your career in product management while contributing to meaningful projects that enhance the onboarding journey. With a commitment to diversity and inclusion, you'll be part of a team that values your contributions and supports your professional development.

Benefits

Competitive base salaries

Bonus incentives

Flexible working model

Generous paid parental leave

Free access to wellness centers

Counseling support

Career development opportunities

Qualifications

• 1-2 years experience in product management is welcome but not essential.
• Strong communication and collaboration skills are crucial.

Responsibilities

• Understand user needs and translate them into user stories.
• Collaborate with engineering and design teams throughout the product lifecycle.
• Drive delivery and troubleshoot issues during the development process.

Skills

Product Management

Agile Methodologies

User Story Development

Communication Skills

Collaboration

Problem-Solving

Curiosity

Education

Bachelor's Degree

Tools

Agile Tools

Job description

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

How will you make an impact in this role?

Joining as an associate of digital product management at American Express is, at its heart, about making a positive difference in people’s lives by improving the products and journeys we offer, in more than 25 countries.

This is the kind of experience you’ll be working towards as part of our team – delivering on part of the application/onboarding journey. You’ll help reduce the friction for people to apply for a card while ensuring we meet the complex set of regulatory standards in each country to protect against fraud and other criminal activity.

Your responsibilities include:

1. Understanding and learning about our users' needs, both customers and internal teams.
2. Translating requirements into coherent user stories using agile tools and methods.
3. Working with engineers on a day-to-day basis to execute requirements during the development process.
4. Driving delivery by trouble-shooting issues, de-mystifying complex needs and leading planning cycles in partnership with your leader and agile champions.
5. Delivering the product roadmap in collaboration with go-to-market, engineering and design functions, often coordinating with other delivery teams.
6. Collaborating with local market teams to stay on top of market developments and the competition.
7. Partnering with engineering and design functions throughout the product lifecycle from ideation to delivery and ongoing iteration.
8. Supporting the Group Product Manager in working with a group of multi-discipline Product Managers to deliver a complex matrixed Product.

Minimum Qualifications

1. A passion for technology improving customer and user lives. Existing product experience of 1-2 years would be welcome, but not essential as this role typically spans the first 3-5 years of a career before advancing in the product management function.
2. Experience in supporting discovery, planning and management of complex multi-market and multi-team initiatives.
3. Experience in Acquisition Journeys and related capabilities like Open Banking.
4. Insatiable curiosity and proven ability to learn.
5. Strong written & verbal communication skills. You’re able to articulate the reasons behind your work and bring others along with you.
6. Strong collaboration & relationship skills – we are a relationship-oriented company, that values diverse perspectives.
7. The spirit of an entrepreneur with an ability to contribute to product design, project management and technical ideas.
8. Ability to thrive in a fast-paced environment, with competing resources and priorities, through the product life cycle from planning and development to launch.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries
• Bonus incentives
• Support for financial well-being and retirement
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• Generous paid parental leave policies (depending on your location)
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.