Associate – Digital Product Management

American Express; Burgess Hill; Hybrid; GBP 35,000 - 65,000; Full time

Job summary

An innovative global company is seeking a driven Associate in Digital Product Management to enhance customer loyalty through intuitive self-serve capabilities. This role involves collaboration with business stakeholders and engineering teams to define product requirements and deliver impactful solutions. You will be at the forefront of product development, ensuring alignment with business objectives while utilizing data-driven approaches. Join a diverse team committed to excellence and customer satisfaction, where your contributions will be recognized and valued. This is a unique opportunity to grow your career in a supportive and dynamic environment, shaping the future of loyalty products at a leading financial services firm.

Benefits

Competitive Base Salaries

Bonus Incentives

Comprehensive Medical Benefits

Flexible Working Model

Generous Paid Parental Leave

Free Access to Wellness Centers

Confidential Counseling Support

Career Development Opportunities

Qualifications

• University degree or comparable experience in computer sciences or business studies required.
• Strong analytical, problem-solving, and organizational skills are essential.

Responsibilities

• Collaborate with stakeholders to define requirements and deliver outcomes.
• Ensure alignment with agile methodology and compliance requirements.

Skills

Problem Solving

Organizational Skills

Analytical Skills

Communication Skills

Technical Knowledge

Business Acumen

Quick Learner

Education

University Degree in Computer Sciences

Business Studies or Related Technical Discipline

Tools

Excel

Word

SQL

Python

Cornerstone

Hive

Lumi

Job description

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

The Global Loyalty & Benefits product vision is to enable customers to get more out of life by choosing Amex. Our team enables much of the product value used by our Cardmembers every day, such as earning rewards every time you use your card, redeeming points (or miles and cashback), accessing lounges and fast track services while travelling & receiving the benefits from elite hotel guest status.

We are looking for a talented and driven Associate – Digital Product Management (Product Owner) with expertise in Loyalty products and platforms to support the consultancy, analytical decision making and delivery of intuitive Loyalty self serve capabilities for the marketing teams in the US and International markets.

How will you make an impact in this role?

• Collaborate with Business Stakeholders, Product Management and Engineering teams to define requirements, set priorities and deliver critical outcomes.
• Partner with UI team users outside of GLB to integrate existing and safely deploy new construct templates for Offers and Benefits offerings.
• Ensure that we operate in alignment with agile methodology and compliance requirements.
• Prioritize development of the software product in alignment with business objectives and customer value using a data driven approach.
• Identify risks, challenges, opportunities and business integration needs, proactively working with the team and leadership to overcome obstacles.
• Partner with stakeholders to drive capability globalization and market adoption of platform capabilities as appropriate.
• Create well-defined features / user stories and acceptance criteria.
• Work closely with the engineering team to develop, test and deliver the defined capabilities and rapidly iterate new solutions.
• Perform Demos and Launch Announcements with key stakeholders to demonstrate success and metrics of improvement.

Minimum Qualifications

• University Degree required or comparable experience in computer sciences, business studies or a related technical discipline.
• A good balance of technical knowledge and business acumen.
• Problem solving, organizational and analytical skills.
• Excellence in Excel and Word and preferred experience in SQL, Python or other coding and data analytics using Cornerstone, Hive or Lumi.
• Quick learner and driven to learn new functionality.
• Ability to decompose abstract information into meaningful and detailed business features.
• Ability to separate technology requirements and constraints from core business value.
• Enthusiasm and passion for great products and services and an ability to articulate product vision and functionality.
• Team skills, including ability to establish and maintain effective working relationships with all levels within organization.
• Strong written & verbal communication.
• Ability to manage scope against team capacity and priorities and complete tasks.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries
• Bonus incentives
• Support for financial-well-being and retirement
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• Generous paid parental leave policies (depending on your location)
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.