Senior Associate - Customer Services (Voice)

SS&C Technologies, Inc.; Chelmsford; On-site; GBP 26,000 - 36,000; Full time

Benefits offered by this job

Hybrid work model

Professional development reimbursement

Competitive holiday scheme

Competitive benefits

Job summary

SS&C Technologies, Inc. in Chelmsford, United Kingdom, is seeking a Senior Associate for Client Services (Voice). You will manage workloads to meet KPIs, handle client inquiries, and coordinate with colleagues across the group while ensuring compliance with regulatory requirements.

The role emphasizes building strong relationships, expanding product knowledge, and delivering quality service in a hybrid work environment with development opportunities and a competitive benefits package.

Qualifications

• Experience in a contact center environment.
• Experience in fund administration and investment products.
• Excellent administration and organisational skills.

Responsibilities

• Effectively manage workloads to meet KPIs and service levels.
• Build collaborative relationships across teams and with clients/advisers.
• Develop product and system knowledge of SS&C products and processes.

Skills

Clear communication

Administration skills

Multi-system navigation

Difficult conversations

Job description

## Senior Associate - Customer Services (Voice)Applylocations: Chelmsford, United Kingdomtime type: Full timeposted on: Posted Todayjob requisition id: R44606As a leading financial services and healthcare technology company based on revenue, SS&C is headquartered in Windsor, Connecticut, and has 27,000+ employees in 35 countries. Some 20,000 financial services and healthcare organizations, from the world's largest companies to small and mid-market firms, rely on SS&C for expertise, scale, and technology.**Job Description****Senior Associate – Client Services Voice****Locations**: Chelmsford**Get To Know Us:**SS&C is leading the way. We continue to look for todays and tomorrow’s brightest talent, those that embody a spirit to improve not only their lives, but those around them. From college students to seasoned and experienced professionals, we encourage you to apply. SS&C prides itself on hiring diverse, honest, dynamic individuals, who value collaboration, accountability, and innovation to name a few.**Why You Will Love It Here!*** **Flexibility**: Hybrid Work Model* **Your Future:** Professional Development Reimbursement including access to SS&C University* **Work/Life Balance:** Competitive holiday scheme* **Your Wellbeing:** Competitive benefits designed to support the wellbeing of our staff* **Diversity & Inclusion:** Committed to Welcoming, Celebrating and Thriving on Diversity* **Training:** Hands-On, Team-Customised throughout your career**What You Will Get To Do:*** Effectively manage workloads in line with agreed KPI’s, including queries or escalations to colleagues across the group or external clients/advisers in accordance with target service levels and agreed timescales and in line with all relevant regulatory requirements.* Be responsible for improving ways of working, driving efficiencies in processes, whilst ensuring you meet the required quality standards.* Build effective and collaborative relationships across the team, department, and organisation.* Acquire, expand and retain sound product and system knowledge of relevant company products and systems and awareness of their attributes and rules.* Responsible for following SS&C’s Risk and Compliance policies and procedures.**What You Will Bring:*** Experience in a contact center environment* Experience in fund administration and investment products* Clear communication skills and friendly, positive manner* Ability to handle difficult conversations* Excellent Administration skills* Confident in navigating multiple computer systems at once*We encourage applications from people of all backgrounds to enable us to bring diverse perspectives to our thinking and conversation. It's important to us that we strive to have a workforce that is diverse in the widest sense.*Thank you for your interest in SS&C! If applicable, to further explore this opportunity, please apply directly with us through our Careers page on our corporate website @ www.ssctech.com/careers.Unless explicitly requested or approached by SS&C Technologies, Inc. or any of its affiliated companies, the company will not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services.### ### ### Applications will be accepted on an ongoing basis until the position is filled.SS&C Technologies is an Equal Employment Opportunity employer and does not discriminate against any applicant for employment or employee on the basis of race, color, religious creed, gender, age, marital status, sexual orientation, national origin, disability, veteran status or any other classification protected by applicable discrimination laws.