Digital Markets - Technical Client Service Specialist for Neovest - Associate

TN United Kingdom; London; On-site; GBP 40,000 - 70,000; Full time

Job summary

An established industry player is seeking a Technical Client Service Specialist to join their innovative Digital team. This role involves providing exceptional support to clients using Neovest, requiring strong problem-solving skills and the ability to communicate effectively with both technical and business teams. You'll be at the forefront of addressing client issues, managing multiple priorities, and ensuring that customer needs are met efficiently. If you thrive in a fast-paced environment and have a passion for technology and finance, this opportunity is perfect for you, offering a chance to make a real impact in a dynamic setting.

Qualifications

• 3+ years in financial services/software support environment.
• Strong risk assessment and troubleshooting skills.
• Excellent English language skills (oral and written).

Responsibilities

• Research, diagnose, troubleshoot, and resolve customer issues.
• Provide prompt and accurate responses within SLAs.
• Utilize Jira/Confluence for incident management.

Skills

Problem-solving

Technical communication

Risk assessment

Troubleshooting

Creative thinking

Education

Bachelor’s degree or equivalent

Tools

Jira

Confluence

SQL Server Management Studio

Job description

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Digital Markets - Technical Client Service Specialist for Neovest - Associate, London

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Client:

Location:

London, United Kingdom

Job Category:

Customer Service

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EU work permit required:

Yes

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Job Reference:

e3690855c54b

Job Views:

3

Posted:

26.04.2025

Expiry Date:

10.06.2025

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Job Description:

The Digital team is dedicated to creating innovative, industry-leading products and experiences that help customers access, share, and control their financial data to make informed decisions. Teams focus on security, customer control, convenience, and privacy while fostering innovation.

Job Summary:

As a Technical Client Service Associate in the front office team, you will provide exceptional support to Neovest customers via email and phone. Your role involves addressing both technical and business issues, requiring effective communication with technical teams (DBA, developers) and business teams (Traders, Business Analysts, Compliance Officers, Trade Support). You should be capable of diagnosing, troubleshooting, communicating effectively, and escalating issues appropriately.

Job responsibilities:

• Research, diagnose, troubleshoot, and resolve customer issues related to application use and configuration.
• Provide prompt and accurate responses within SLAs based on customer service levels.
• Prioritize incidents and manage multiple client issues simultaneously.
• Utilize Jira/Confluence tools for incident management, updates, escalation, and resolution.
• Communicate effectively with clients and management through written and verbal channels.
• Report software issues to Product Development, including issue replication when possible.
• Identify workarounds for bugs and common issues, contributing to Knowledge Base.
• Understand client's business needs beyond immediate requirements.
• Analyze data to identify underlying principles and facts.
• Manage tasks efficiently to maximize productivity and address complex database issues promptly.

Required qualifications, capabilities, and skills:

• Bachelor’s degree or equivalent with at least 3+ years in financial services/software support environment.
• Ambitious, self-driven, and able to thrive in a fast-paced setting.
• Excellent English language skills (oral and written).
• Strong risk assessment, problem-solving, and troubleshooting skills.
• Knowledge of financial industry applications (OMS, EMS, FIX protocol).
• Understanding of IT infrastructure, Windows OS, and experience with database tools like SQL Server Management Studio, with the ability to develop complex SQL queries.
• Exposure to network and domain architecture, with solid business acumen regarding trading and portfolio management.
• Flexibility, good judgment, and sound decision-making under limited information or extreme conditions.
• Critical thinking skills for analyzing solutions and problems under pressure.
• Team-oriented attitude with confidence and humility.
• Creative thinking and ability to develop innovative solutions and applications.

Preferred qualifications, capabilities, and skills:

• Exposure to programming languages such as C++, VB, C#, .NET.