Senior Associate – Application Support (Finacle)

State Bank of India UK; Greater London; On-site; GBP 55,000 - 75,000; Full time

Job summary

State Bank of India UK is seeking a Senior Associate – Systems (App Support) to ensure seamless operations for critical banking applications. This role requires strong experience with Oracle/RDBMS/SQL and thorough knowledge of the Finacle suite, along with collaboration in managing user access and support for audits. You will troubleshoot, resolve tickets, and work closely with both internal and offshore teams to maintain efficiency in various banking operations.

Qualifications

• Strong experience creating and executing complex SQL queries.
• Thorough working knowledge of Finacle Core.
• Proven ability to manage user training and documentation.

Responsibilities

• Provide L1/L2 support for critical banking applications.
• Manage user access and enhancement projects.
• Troubleshoot and resolve tickets within the Request Management System.

Skills

Oracle/RDBMS/SQL

Finacle suite

SWIFT

AMLOCK

Pelican

Job description

We are looking for a Senior Associate – Systems (App Support) to join the Systems department at State Bank of India (UK) Ltd. In this role, you will be the key point of contact for critical banking applications, ensuring seamless operations across Front Office, Treasury, Finance, Branch Operations, and more.

What you’ll do:

• Provide L1/L2 support for Finacle Core, Treasury, Nostro Reconciliation, SWIFT, AMLOCK, and Pelican.
• Manage user access, handle customisation/enhancement projects, and lead UAT for new modules.
• Troubleshoot and resolve tickets in the Request Management System (RMS) within TAT.
• Liaise with offshore teams via the S-Core Application for issue resolution.
• Support internal/external audits and general department administration.
• Assist the infrastructure management team and provide branch support for application/report issues.

What you bring (Competencies):

• Strong experience with Oracle/RDBMS/SQL (create and execute complex queries).
• Thorough working knowledge of the Finacle suite (especially Finacle Core).
• Experience with SWIFT, AMLOCK, and Pelican is highly desirable.
• Proven ability to handle user training, documentation, and cross-functional collaboration.
• Understanding of banking operations (Back Office, Treasury, Finance, Branch Ops).
• Work on core banking systems in a leading international bank.
• Exposure to critical financial applications and global projects.
• Collaborative environment with a focus on professional growth.