FX Applications Support - Assistant Vice President

Citigroup Inc.; Belfast City District; Hybrid; GBP 45,000 - 65,000; Full time

Benefits offered by this job

Hybrid working (up to 2 days home)

27 days annual leave

Bonus potential

Private medical & life insurance

Employee assistance program

Pension plan

Parental leave

Learning & development resources

Job summary

Citigroup Inc. – Citi Belfast is seeking an experienced FX application support specialist.

You will provide user support for a mission-critical trading system, coordinate with global teams, and help manage the FX trade life cycle across pricing, execution, settlements, and reporting. You will perform start-of-day checks, monitor infrastructure, and participate in application releases with post-release validations.

Qualifications

• Experience with Oracle SQL/Sybase and ad hoc SQL queries.
• Unix (Solaris/Linux) navigation and shell scripting.
• Python scripting experience.
• Hands-on application support in a global market context.
• Exposure to Cloud technologies and DevOps (CI/CD) and AI.
• Strong analytical skills and attention to detail.
• Good communication and interpersonal skills.
• Ability to work under stress and time constraints.

Responsibilities

• Provide user support for a mission-critical trading system used by trading desks and operations.
• Support FX trade life cycle flows including matching, pricing, connectivity, trades, settlements, and reporting.
• Perform start-of-day checks and continuous monitoring with end-of-day handover.
• Raise problems to technology and business teams adhering to SLAs.
• Build and maintain technical support documentation.
• Act as liaison between users/traders and internal tech groups and vendors.
• Participate in releases from development to production and post-release checks.
• Engage in Support Projects focusing on Stability, Efficiency and Effectiveness.

Skills

Oracle SQL

Unix/Linux

Python scripting

Application support

Cloud / DevOps

Analytical skills

Communication skills

Stress management

Tools

ITRS

Grafana

Splunk

Autosys

ServiceNow

Job description

Citi Belfast is one of the largest employers in Northern Ireland with a diverse and talented team of over 4000 people from over 68 different nationalities across our four Belfast offices. We are the only global investment bank operating in Northern Ireland. Every day, our local experts interact with global teams in over 100 countries developing and supporting next-generation technology solutions for the enterprise and delivering critical services to the bank and its customers, to make sure we are a stronger and safer organization for our clients. You will have a truly global reach, which will provide you with new experiences and development opportunities right here in Belfast’s iconic Titanic Quarter.

The FX application support group provides technical and business support for Citi’s Forex trading business. Products supported include G10 FX and FX Derivative products. The FX application is a business-critical application, providing pricing and trade executions, Middle Office and Operations, encompassing eTrading, Sales & eCommerce, Trade Processing, Risk & Derivatives.

In this role, you will liaise closely with your colleagues in the New York, Irving, Mississauga, Belfast, London, Sydney, Singapore, Chennai, Pune, Bahrain to ensure 24 x 6.5 coverage of the application.

As a member of the Support team – you will be required to provide on-site cover during EMEA hrs to cover business start-up and close, and any additional demands of the business. You will be expected to provide weekend coverage on a rotational basis to support releases cycles and participate in disaster recovery testing.

Role Overview/What will you do:

• Provide user support for mission critical trading system used by trading desks and operations.

• Support all aspects of FX trade life cycle flows including position matching, pricing, client connectivity, trade executions, settlements, back office and regulatory reporting flows.

• Start of day checks, continuous monitoring of application and underlying infrastructure and regional handover at end of day.

• Expected to be able to raise problems to appropriate technology and business teams, while adhering to Service Level Agreements.

• Build and maintain technical support documentation.

• Act as a liaison between users/traders, interfacing internal technology groups and vendors.

• Participate in application releases, from development, testing and deployment into production.

• Perform post release checkouts after application releases and infrastructure updates.

• Active involvement in and ownership of Support Project items, covering Stability, Efficiency, and Effectiveness initiatives.

• Cooperation with Development colleagues to prioritize bug fixes and support tooling requirements.

• Ensure all productions issues are logged and updated as per the Support team policies and procedures.

• Effectively share information with other support team members and with other technology teams.

Key Skills and Experience required –

• Working knowledge of Oracle SQL/Sybase. (Able to build ad hoc SQL queries)

• Working knowledge of UNIX (Solaris/Linux). (Able to navigate the system and write shell scripting)

• Working knowledge of Python Scripting

• Demonstrable track record of hands-on application support experience in a global market related business.

• Exposure to Cloud technologies and DevOps (CI/CD) tools and techniques and adopting AI.

• Strong analytical skills & attention to detail

• Positive attitude and keen to learn.

• Good communication and interpersonal skills.

• Ability to work under stress and time constraints.

Any Beneficial / Nice to have skills and experience:

• Monitoring and Observability tools like ITRS, Grafana, Splunk

• Job scheduling tool such as Autosys.

• Issue tracking and reporting using tools such as Service Now

• Knowledge/ experience of problem Management Tools.

• Good all-round PC skills. (I.e. Windows OS / Networks / General Hardware)

What we’ll provide you:

By joining Citi, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed), and enjoy a whole host of additional benefits such as:

• 27 days annual leave (plus bank holidays)

• A discretional annual performance related bonus

• Private Medical Care & Life Insurance

• Employee Assistance Program

• Pension Plan

• Paid Parental Leave

• Special discounts for employees, family, and friends

• Access to an array of learning and development resources

Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self, every day. We want the best talent around the world to be energized to join us, motivated to stay and empowered to thrive.

#LI-BH3

Job Family Group:

Technology

Job Family:

Applications Support

Time Type:

Full time

Most Relevant Skills

Please see the requirements listed above.

Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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