Application Support Engineer

Levrara Consulting Group; Greater London; Hybrid; GBP 70,000 - 100,000; Full time

Job summary

Levrara Consulting Group in London is seeking an Oracle FLEXCUBE Application Support Engineer to join a modern technology team. The role focuses on hands-on support of the Oracle FLEXCUBE core banking environment to ensure stability, availability and performance of critical applications.

The candidate will have production support experience with Oracle FLEXCUBE in a banking setting, strong Oracle SQL/PL/SQL skills, and Unix/Linux proficiency, with a hybrid London work arrangement.

Qualifications

• Hands-on Oracle FLEXCUBE / FCUBS experience is essential.
• Strong Oracle SQL and PL/SQL skills.
• Experience working with Unix/Linux environments.
• Good understanding of core banking processes and production operations, including batch processing and EOD/BOD cycles.
• Experience with application releases, upgrades and production deployments.
• Experience in production support or application support in a banking environment.

Responsibilities

• Provide L2/L3 application and production support for Oracle FLEXCUBE and associated banking applications.
• Investigate and resolve production incidents, application errors and system performance issues.
• Support EOD/BOD and batch processing, identifying and resolving failed or delayed processes.
• Use Oracle SQL and PL/SQL to investigate application and database issues.
• Perform root cause analysis and implement appropriate fixes and preventative measures.
• Support application releases, upgrades, patches and production deployments.
• Monitor application availability, performance and interfaces with downstream/upstream systems.
• Work with infrastructure, database, development and business teams to resolve technical issues.
• Liaise with Oracle and other third-party vendors where required.
• Maintain technical documentation, operational procedures and support runbooks.
• Participate in change, incident and problem management processes.

Skills

Oracle FLEXCUBE FCUBS

Oracle SQL

PL/SQL

Unix/Linux

Incident management

Production support

Batch processing

Tools

Oracle WebLogic

Autosys/Control-M

SWIFT

REST APIs

Job description

London - Hybrid

We are supporting a well-established international bank in the appointment of an Oracle FLEXCUBE Application Support Engineer to join its London technology team. This is a hands-on technical role responsible for supporting the bank'sOracle FLEXCUBE core banking environment, ensuring the stability, availability and performance of critical banking applications.

The successful candidate will have direct experience working with Oracle FLEXCUBE in a production environment, alongside strong Oracle database, SQL/PLSQL and Unix/Linux skills.

Key Responsibilities

• Provide L2/L3 application and production support for Oracle FLEXCUBE and associated banking applications.
• Investigate and resolve production incidents, application errors and system performance issues.
• Support EOD/BOD and batch processing, identifying and resolving failed or delayed processes.
• Use Oracle SQL and PL/SQL to investigate application and database issues.
• Perform root cause analysis and implement appropriate fixes and preventative measures.
• Support application releases, upgrades, patches and production deployments.
• Monitor application availability, performance and interfaces with downstream/upstream systems.
• Work with infrastructure, database, development and business teams to resolve technical issues.
• Liaise with Oracle and other third-party vendors where required.
• Maintain technical documentation, operational procedures and support runbooks.
• Participate in change, incident and problem management processes.

Key Requirements

• Hands-on Oracle FLEXCUBE / FCUBS experience is essential.
• Previous experience in application support or production support within a banking environment.
• Strong Oracle SQL and PL/SQL skills.
• Experience working with Unix/Linux environments.
• Good understanding of core banking processes and production operations.Experience supporting batch processing and EOD/BOD cycles.
• Strong troubleshooting, incident management and root cause analysis skills.
• Experience with application releases, upgrades and production deployments.

Experience with Oracle WebLogic, shell scripting, Autosys/Control-M, SWIFT, REST APIs or other Oracle Banking applications/modules would be advantageous.

This opportunity would suit an experienced FLEXCUBE Application Support Analyst, Production Support Engineer, Oracle Banking Technical Consultant or Core Banking Support Engineer looking to work within a hands-on banking technology environment.