Senior Assistant Technical Officer / Associate Paediatric Audiologist

The Methodist Church in Britain; Greater London; On-site; GBP 21,000 - 25,000; Full time

Benefits offered by this job

Flexible working

Training opportunities

Job summary

University College London Hospitals NHS Foundation Trust is seeking a proactive assistant to join the paediatric audiology team on a permanent basis, working 37.5 hours per week. You will support paediatric hearing assessments, assist with hearing aid repairs, order stock and respond to patient queries.

Experience in customer care and hands-on work with hearing aids is desirable. The team is preparing for IQIPS accreditation and is focused on improving service delivery, reliability, and patient

Qualifications

• NVQ level 4 in Customer Care, Healthcare Science or Information Technology, or equivalent.
• Five GCSEs at grade A* to C, including a science subject, English and Maths, or equivalent.

Responsibilities

• Assist in paediatric audiology assessments
• Carry out hearing aid repairs
• Order stock
• Respond to patient queries and correspondence
• Work alongside multidisciplinary teams
• Help improve service delivery as the service works towards IQIPS accreditation

Skills

Customer care

Communication skills

Audiology knowledge

Teamwork

Education

NVQ level 4 / equivalent

Five GCSEs A*-C incl. science English Maths

Tools

Microsoft Office

Audiology software

Job description

This permanent post sits in the paediatric audiology team at University College London Hospitals NHS Foundation Trust, working alongside its paediatric audiologists on 37.5 hours a week. The work centres on supporting paediatric hearing assessments, carrying out hearing aid repairs, ordering stock and handling patient queries and correspondence. Audiology experience is desirable rather than essential, and the team is preparing for IQIPS accreditation while improving how the service runs. Customer care experience and hands-on work with hearing aids are what decide fit.

What the job involves

• Assist in paediatric audiology assessments
• Carry out hearing aid repairs
• Order stock
• Respond to patient queries and correspondence
• Work alongside multidisciplinary teams
• Help improve service delivery as the service works towards IQIPS accreditation

Qualifications

• NVQ level 4 in Customer Care, Healthcare Science or Information Technology, or equivalent
• Five GCSEs at grade A* to C, including a science subject, English and Maths, or equivalent

Experience

• Experience in a customer care environment
• Experience working with hearing aids and repairs

Skills & knowledge

• Knowledge of different types and degrees of hearing loss
• Knowledge of hearing aids and earmoulds
• Microsoft Office skills, including Word and Excel, and ability to learn new software
• Experience of audiology software systems
• Ability to deal regularly and appropriately with angry, frustrated or distressed individuals
• Excellent customer care and communication skills

Other

• Highly developed accuracy, such as taking ear impressions and probe tube microphone measurements
• Good organisational skills
• Good written and verbal English
• Ability to work well in a team
• Ability to work independently, following relevant procedures, guidelines and policies

Nice to have

• Previous experience in audiology
• Knowledge of audiology software, including Auditbase
• Knowledge of different hearing aid types, including bone anchored hearing aids
• Understanding or knowledge of the NHS
• Knowledge of NHS and audiology computer systems

What’s offered

• Support for flexible working
• Opportunity to develop skills and interest in paediatric audiology