Senior Assistant Technical Officer / Associate Paediatric Audiologist

University College London Hospitals Nhs Foundation Trust; Camden Town; Presencial; GBP 34 000 - 37 000; Tempo integral

Resumo da oferta

University College London Hospitals NHS Foundation Trust is seeking a Senior Assistant Technical Officer/Associate Paediatric Audiologist to join the Paediatric Audiology team on a permanent basis. The role supports paediatric assessments, repairs, stock control and patient correspondence, with opportunity to develop specialist skills.

Applicants should have NHS experience or willingness to learn, with a focus on accuracy, IT literacy and excellent customer care.

Qualificações

• NVQ level 4 in Customer Care, Healthcare Science or Information Technology, or equivalent.
• 5 GCSEs at grade A* to C, including a science subject, English and Maths, or equivalent.
• Knowledge of different types and degrees of hearing loss.
• Knowledge of hearing aids and earmoulds.

Responsabilidades

• Assist paediatric audiology assessments and perform tasks including hearing aid repairs, stock ordering and handling patient queries.
• There is opportunity to develop skills and interests in Paediatric Audiology.

Conhecimentos

Word & Excel

IT skills

Customer care

Communication

Formação académica

NVQ level 4 in healthcare/IT

5 GCSEs incl Science English Maths

Ferramentas

Microsoft Office

Auditbase

Descrição da oferta de emprego

Job summary

Are you highly motivated and enthusiastic with excellent communication, administrative and organisational skills looking for a rewarding and dynamic role? The RNENT and ED Hospitals (UCLH) are recruiting a Senior Assistant Technical Officer/ Associate Paediatric Audiologist on a permanent basis for 37.5 hours per week. Previous experience in Audiology is desirable but not essential. This role will be a great opportunity to work in a team of paediatric audiologists and work alongside multidisciplinary teams. Paediatric Audiology has undergone a lot of changes throughout the years, and we are looking for an individual who can be part of a team who is keen to improve service delivery and working towards being part of IQIPS accreditation process.

Main duties of the job

The successful candidate will be assisting in paediatric audiology assessments and performing a variety of tasks including carrying out hearing aid repairs, ordering stock and responding to patient queries and correspondence. There is an opportunity for the post holder to develop their skills and interests in the field of Paediatric Audiology.

About us

University College London Hospitals NHS Foundation Trust (UCLH) is one of the most complex NHS trusts in the UK, serving a large and diverse population. We provide academically led acute and specialist services, to people from the local area, from throughout the United Kingdom and overseas. Our vision is to deliver top-quality patient care, excellent education, and world-class research. We provide first-class acute and specialist services across eight sites:

• University College Hospital (incorporating the Elizabeth Garrett Anderson Wing)
• National Hospital for Neurology and Neurosurgery
• Royal National ENT and Eastman Dental Hospitals
• University College Hospital Grafton Way Building
• Royal London Hospital for Integrated Medicine
• University College Hospital Macmillan Cancer Centre
• The Hospital for Tropical Diseases
• University College Hospital at Westmoreland Street

We are dedicated to the diagnosis and treatment of many complex illnesses. UCLH specialises in women's health and the treatment of cancer, infection, neurological, gastrointestinal and oral disease. It has world class support services including critical care, imaging, nuclear medicine and pathology. We are committed to sustainability and have pledged to become a carbon net zero health service, embedding sustainable practice throughout UCLH. We have set an ambitious target of net zero for our direct emissions by 2031 and indirect emissions by 2040.

Details

Date posted: 19 October 2026
Pay scheme: Agenda for change
Band: Band 4
Salary: £34,186 to £37,389 a year per annum inclusive of HCAS
Contract: Permanent
Working pattern: Full-time
Reference number: 309-UCLH-8373999
Closing date: 02 November 2026

Job responsibilities

For the full Person Specification and more information regarding the main responsibilities of this role, please refer to the attached Job Description.

Come and be a part of the best NHS trust in England to work for, according to our staff.

UCLH recognises the benefits of flexible working for staff. To find out more, visit the Flexible working page on the employer website.

To discover more about what makes UCLH a great place to work, visit the Why Choose UCLH page on the employer website.

Person Specification

Knowledge and Qualifications

Essential

• NVQ level 4 in Customer Care, Healthcare Science or Information Technology, or equivalent
• 5 GCSEs at grade A* to C, including a science subject, English and Maths, or equivalent
• Knowledge of different types and degrees of hearing loss
• Knowledge of hearing aids and earmoulds

Desirable

• Knowledge of software used in audiology including Auditbase
• Knowledge of different types of hearing aids, bone anchored hearing aids etc

Experience

Essential

• Experience in a customer care environment
• Experience working with hearing aids and repairs

Desirable

• Understanding or knowledge of the NHS

Skills and Abilities

Essential

• Knowledge and skill in use of computer programmes including Word and Excel, and evidence of ability to learn to use new software
• Ability to deal regularly and appropriately with angry, frustrated or distressed individuals
• Excellent customer care skills
• Good organizational and accuracy skills

Desirable

• Knowledge of NHS and audiology computer systems

Communication

Essential

• Excellent communication skills
• Good command of English both written and verbal

Personal and People Development

Essential

• Ability to work well in a team
• Ability to work without supervision and work independently following relevant procedures, guidelines and policies

Specific Requirements

Essential

• Effective IT skills including experience of Microsoft Office and Audiology software systems
• Highly developed skills where accuracy is important, such as taking ear impressions, use of probe tube microphone measurements

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website. From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found on the Criminal records checks for overseas applicants page.

Employer details

Employer name: University College London Hospitals NHS Foundation Trust
Address: Royal National ENT and Eastman Dental Hospitals, 47-49 Huntley Street, London, WC1E 6DG, United Kingdom
Employer's website: https://www.uclh.nhs.uk

For questions about the job, contact:

Paediatric Audiology Service manager, Selina Chan, [e-mail]

University College London Hospitals NHS Foundation Trust's privacy notice is available on the employer website.