Senior Coordinator

Great Ormond Street Hospital; Greater London; On-site; GBP 32,000 - 42,000; Full time

Job summary

Great Ormond Street Hospital NHS Trust is seeking a Senior Coordinator to join the Rare & Inherited Disease Laboratory. You will actively manage administrative processes and support efficient lab operations, ensuring a high quality administration service and a positive patient experience.

You will supervise Administration Assistants, work with the Administration Manager, and contribute to confidential handling of information within an NHS setting while using MS Word, Excel and Outlook.

Qualifications

• Experience in a non-routine administrative environment.
• Experience in a customer facing environment and resolving queries.
• Commitment to confidentiality and handling sensitive information.

Responsibilities

• Actively manage administrative processes for the laboratories’ activities.
• Supervise Administration Assistants and collaborate with the Administration Manager.
• Deliver a high quality administration service, positive patient experience and excellent customer service.

Skills

Team supervision

Decision making

Independent worker

Organisational skills

Interpersonal skills

Telephone manner

Education

A-levels or Secretarial qualification

GCSE English & Maths

HNC/HND or Diploma

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

We are seeking an enthusiastic, motivated and hardworking Senior Coordinator to join our team at the Rare & Inherited Disease Laboratory at Great Ormond Street Hospital NHS Trust.

This is an exciting time to join the Rare & Inherited Disease Laboratory as we are currently going through a period of mobilisation and will be working to new nationally defined standards.

The Rare & Inherited Disease Laboratory has an establishment of approximately 170 staff including clinical scientists, translational scientists, bioinformaticians, technologists and administrative support staff.

The Genetics Laboratory provides an in-house diagnostic service for molecular and cytogenetic testing. Cytogenetic testing is provided for both prenatal and postnatal samples using SNP microarray, karyotyping, FISH, qPCR, and QF PCR. Molecular testing includes a number of common single gene disorders with an extensive next generation sequencing repertoire; we also provide national and international services for non-invasive prenatal diagnosis, deafness, craniofacial, metabolic and immune deficiency disorders. ( Home - North Thames GMS : North Thames GMS (

We are involved in a number of collaborative research and development projects with colleagues at the UCL Institute of Child Health and Institute of Neurology as part of the UCL Partners Academic Health Sciences Centre. We also provide a DNA preparation and storage service in support of many of these projects.

Main duties of the job

You will actively manage the administrative processes required for the smooth and efficient operation of the laboratories’ activities. You will supervise Administration Assistants and work closely with the Administration Manager and other members of the Administrative Team, in order to deliver a high quality administration service, a positive patient experience, and excellent customer service.

Working for our organisation

GOSH is committed to recruiting the best person for the job, based solely on their ability and individual merit as measured against the criteria for the role; through a process that is fair, open, consistent and free from bias and discrimination.

We are committed to being a diverse and inclusive employer and foster a culture where all staff are valued, respected and acknowledged. All applicants will receive consideration for employment without regard to race, colour, national origin, religion, sexual orientation, gender, gender identity, age, disability status or length of time spent unemployed.

We particularly welcome applications from BAME communities, people with disabilities and/or long-term health conditions and LGBT+ community members.

We have policies and procedures in place to ensure that all applicants and employees are treated fairly and consistently. We are proud to be accredited as a Disability Confident Employer, a member of Business Disability Forum and a Stonewall Diversity Champion.

We have active and Executive supported BAME, LGBT+ and Allies, Disability and Long-Term Health Conditions and Women’s staff networks. Staff networks are employee-led groups formed around interests, issues and a common bond or background. Staff network members create a positive and inclusive work environment at Great Ormond Street Hospital by actively contributing to the Trust’s mission, values and efforts specific to inclusion. All of our staff networks are open to any employee.

Detailed job description and main responsibilities

The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience, and knowledge required. For both documents, please view the attachment/s below.

Person specification

GOSH Culture and Values

• GOSH Values
• Experience of working as part of a diverse team.
• Experience of contributing to an inclusive workplace culture.

Experience/Knowledge

• Proficient in the use of Microsoft Word, Excel and Outlook
• Experience of working in a non-routine environment, with demonstrable evidence of problem solving and resolving issues as they arise
• Experience of working in a customer facing environment, resolving queries and using initiative to ensure first-class service delivery.
• Knowledge of the full range of administrative procedures, acquired through training and previous experience of working in an administrative environment.
• Understanding and commitment to the need for confidentiality
• Knowledge of computerised Patient Information Management Systems (PIMS) or Laboratory Information Management Systems (LIMS)
• Previous experience in procurement process and approval of invoices
• Previous NHS experience

Skills/Abilities

• Able to supervise a team of colleagues, providing day to day supervision and support, including delegating tasks and work allocation.
• Ability to make decisions in a constantly changing environment, using judgement to deal with queries or escalate where necessary.
• Able to work independently, managing own workload, prioritising tasks and allocating work appropriately to others.
• Able to deal with sensitive information with tact, diplomacy and understanding.
• Good organisational skills, interpersonal skills &co telephone manner
• Work to tight deadlines in a pressurised environment
• Ability to communicate at all levels within the organisation
• Able to induct new staff into the department, providing training to new colleagues.
• A-levels or Secretarial qualification or equivalent experience
• Good standard of basic education GCSE (or equivalent) English & Maths
• HNC/HND or Diploma (or equivalent experience)