Senior Assessment & Allocations Officer

Enfield Council; Enfield; On-site; GBP 40,000 - 41,000; Full time

Benefits offered by this job

LGPS pension

32 days annual leave and holidays

Remote/office blend

Season ticket loan

Career development

Employee Assistance Programme

Health and leisure discounts

Sabbatical for senior staff

Job summary

Enfield Council is seeking a Senior Assessment & Allocation Officer to ensure accurate assessment and fair allocation of permanent social housing and temporary accommodation at the Edmonton Green Housing Hub.

You will work with the team to align with the Allocations Scheme, respond to members’ enquiries, and maintain up-to-date housing legislation knowledge while improving processes and customer outcomes.

Qualifications

• Significant experience in assessing housing applications under the Allocations Scheme.
• Up-to-date knowledge of housing legislation (Housing Act 1996 and related codes).
• Experience in delivering services to customers and handling enquiries under time frames.

Responsibilities

• Assess and allocate permanent social housing and temporary accommodation.
• Respond to members' enquiries and complaints within corporate time frames.
• Develop procedures to improve service delivery and encourage use of the council website.

Skills

Allocations knowledge

Housing Act knowledge

Data analysis

Job description

Reference Number: HRD-002887

Salary: SO1 £39,519 - £40,575

Advert closing date: 22/10/2026

Department: Housing, Regeneration, Development

Location: Edmonton Green Housing Hub

Contract type: Fixed Term / Secondment

Division: Not specified

Hours Per Week: 36

Contract End Date: 1 year

Interview Date: TBC

Job Description

We are currently seeking a Senior Assessment & Allocation Officer to be responsible for the accurate assessment and fair allocation of permanent social housing/temporary accommodation.

The successful applicants will work with their team to ensure that assessments and allocations are made in line with Council’s Allocations Scheme. You will also be expected to respond to members’ enquiries and complaints within the corporate time frame.

In order to succeed in this role you must be: a team player, have a positive and flexible approach in your work, be committed in providing a good quality customer focused service, and enjoy problem solving, with an eye for detail. You need possess up to date knowledge of housing legislation.

Applicants with a courteous yet firm manner when dealing with customer enquiries often under difficult circumstances, coupled with an ability to communicate complex information in a clear and concise way, will be ideally suited to this role.

You will have the ability and the enthusiasm to supervise, motivate and develop staff and will be keen to assist in the development of procedures and systems to continually improve service delivery. This will include encouraging customers to use the Council’s website as a knowledge base and the Council’s online customer portal for accessing services and related enquiries.

We are investing in Enfield to deliver positive outcomes for our communities. The way we engage and work with our residents, businesses and partners and the way we make decisions and allocate resources are fundamental to our success. Our principles and priorities below will support us in achieving our future outcomes.

• As a regular and intrinsic part of this role requires you to speak to members of the public in English, the ability to converse at ease with customers and provide advice in accurate spoken English is essential and consistent with the requirements of this role. This role also requires you to be polite and courteous when conversing with the public.
• Significant experience and working knowledge of how to assess housing applications in accordance with a local authority Allocations Scheme under Part VI of the Housing Act 1996 (as amended). Working knowledge of Housing Act 1996, Part VII (as amended); Homelessness Code of Guidance 2018; Homeless (Suitability of Accommodation) England Order 2012.
• Experience in delivering a quality service in assessing applications for and/or allocating social housing.
• Experience of collating and presenting data to senior managers.
• Ability to support and motivate colleagues, use own initiative and work under pressure to tight deadlines

Fixed Term post/Secondment Opportunity

An external candidate, including Enfield Council agency workers, would be appointed on a fixed term contract, whilst internal candidates who are Council employees, would normally be expected to take up the post on a secondment basis.

To be eligible to apply for a secondment, Enfield Council employees must have completed probation and must have discussed/agreed the proposed secondment with their line manager. Fixed term contracts may be considered where a secondment is not possible.

Secondments are the temporary loan of an employee from one part of the organisation to another part of the organisation and rely on the secondee to return to their substantive position on completion of the secondment.

Contact Details - If you would like to know more about the role, please contact Louise Bond on [e-mail] /John Bristow on [e-mail] for an informal discussion

If you have any difficulties accessing this information, please contact Vickie McGrath on 0208 132 1053 or at [e-mail]

We do not see your name or title when shortlisting your application. This is one of many initiatives to build a more talented and diverse workforce. However, if you put your name on your CV or Statement it will be visible to us. For this reason, we ask that you do not include your name on these documents. Please note it is your responses to the Essential/Desirable criteria, as detailed in the Job Description and Person Specification which is available on the job advert, that will determine if you are shortlisted for an interview, therefore we encourage you to always address the essential and desirable criteria in your application/CV.

We are passionate about our people and how we deliver services to our community in Enfield. That’s why we encourage a culture that puts our customers at the heart of everything we do - by empowering our people to work together to find solutions, be open, honest and respectful, take responsibility and listen and learn. If you value these behaviours too, we’d love to hear from you - and of course we are always happy to talk flexible working, to find out more.

Why it's great to work for Enfield Council

• An excellent pension through the Local Government Pension Scheme (LGPS).
• Up to 32 days annual leave depending on grade and length of service. You will also get eight public holidays per year and an extra day off at Christmas.
• A blend of remote and office based working for most roles.
• Interest free season ticket loan repayable over three or ten months.
• Career development and learning experiences from a range of training courses and learning methods.
• Employee Assistance Programme to provide advice and counselling services. This is a free and confidential service available to staff and members of their family.
• Health and leisure discounts and tax-free bikes for work.
• 1 month's paid sabbatical for registered Social Workers working in Children's Social Care.

Certain posts in the Council are 'politically restricted' which means that staff employed in these posts may not undertake political activities either in or outside the workplace and therefore if candidates are affiliated with any political party, we may not be able to proceed with their application.