Income Collection and Dispute Resolution Officer

Enfield Council; Enfield; On-site; GBP 40,000 - 41,000; Full time

Benefits offered by this job

LGPS Pension

Annual leave 32 days

Hybrid/office blend

Season ticket loan

Career development

Employee Assistance Programme

Health discounts

Sabbatical for SW

Job summary

Enfield Council is recruiting for a permanent Homeownership Services officer to join the Income Team. You will recover service charge income, work with Leaseholders, and provide financial advice, with a focus on excellent customer service.

The role requires IT proficiency, strong communication, and the ability to work both in a team and independently under pressure. You will attend the office 2 days a week at Edmonton Green Housing Hub and ensure timely responses within deadlines.

Qualifications

• Experience in recovering service charge income and dealing with Leaseholders.
• Proficient verbal and written communication; working under pressure to deadlines.
• Able to advise on financial assistance for leaseholders and refer to debt advice agencies.

Responsibilities

• Recover service charge income in line with Enfield Council guidelines.
• Interact with Leaseholders and provide information on leasehold rights.
• Advise on financial assistance and refer to Debt Advice Agencies as needed.
• Work as part of a team and independently to meet deadlines.
• Deliver first-class customer service and handle difficult conversations with customers.
• Stay updated on current housing legislation.

Skills

Service charge recovery

Leasehold knowledge

Customer service

Communication skills

IT proficiency

Tools

Microsoft Office

Job description

Reference Number: HRD-002901

Salary: SO1 £39,519 - £40,575

Advert closing date: 21/10/2026

Department: Housing, Regeneration, Development

Location: Edmonton Green Housing Hub

Contract type: Permanent

Division: Income Collection & Dispute Resolution

Hours Per Week: 36

Contract End Date: Not specified

Interview Date: Thursday 29th October Face to Face interviews

Job Description

An exciting opportunity has arisen within the Homeownership Services for an officer to join the Income Team on a Permanent basis.

We are seeking an enthusiastic, highly motivated and innovative individual who has experience in the recovery of all service charge income in accordance with Enfield Council guidelines. You should have experience of dealing with Leaseholders and a basic understanding of Leasehold Law.

You must have direct experience of delivering a front-line service in the challenging housing environment and possess excellent written and verbal communications. You must be proficient in IT and able to provide advice on availability of financial assistance for leaseholders in respect of major works debt, including basic benefit advice and make referrals to Debt Advice Agencies as necessary.

You must have experience of working in a team as well as on your own initiative, and must be organised and able to work under pressure to meet tight deadlines. You must also be able to work directly with customers, have excellent communication skills, and have a passion for delivering first class customer service.

This role is both challenging and rewarding, and requires someone who can think on their feet and has a working knowledge of current legislation.

You will be required to attend the office 2 days a week

Contact Details

If you would like to know more about the role, please contact Bernard Onabolu on 0208 132 1820 for an informal discussion.

If you have any difficulties accessing this information, please contact Vickie McGrath on 0208 132 1053 or [e-mail]

We do not see your name or title when shortlisting your application. This is one of many initiatives to build a more talented and diverse workforce. However, if you put your name on your CV or Statement it will be visible to us. For this reason, we ask that you do not include your name on these documents. Please note it is your responses to the Essential/Desirable criteria, as detailed in the Job Description and Person Specification which is available on the job advert, that will determine if you are shortlisted for an interview, therefore we encourage you to always address the essential and desirable criteria in your application/CV.

We are passionate about our people and how we deliver services to our community in Enfield. That’s why we encourage a culture that puts our customers at the heart of everything we do - by empowering our people to work together to find solutions, be open, honest and respectful, take responsibility and listen and learn. If you value these behaviours too, we’d love to hear from you - and of course we are always happy to talk flexible working, click here to find out more.

Why it's great to work for Enfield Council

• An excellent pension through the Local Government Pension Scheme (LGPS).
• Up to 32 days annual leave depending on grade and length of service. You will also get eight public holidays per year and an extra day off at Christmas.
• A blend of remote and office based working for most roles.
• Interest free season ticket loan repayable over three or ten months.
• Career development and learning experiences from a range of training courses and learning methods.
• Employee Assistance Programme to provide advice and counselling services. This is a free and confidential service available to staff and members of their family.
• Health and leisure discounts and tax-free bikes for work.
• 1 months paid sabbatical for registered Social Workers working in Children's Social Care.

If you have previously applied for this role within the past 6 months, unfortunately, a second application will not be considered.

Certain posts in the Council are ‘politically restricted’ which means that staff employed in these posts may not undertake political activities either in or outside the workplace and therefore if candidates are affiliated with any political party, we may not be able to proceed with their application.

Meridian Water | A major 20 year regeneration programme led by Enfield Council. Bringing 10,000 homes & 6,000 jobs to Enfield, next to the beautiful Lee Valley Regional Park