Senior Apps Managed Services Lead

DXC Technology; England; On-site; GBP 85,000 - 120,000; Full time

Job summary

DXC Technology is seeking a Managed Service Lead (Apps) in Hampshire, onsite 5 days a week. You will lead account teams, manage service delivery, and align projects with client expectations.

The role requires a Bachelor's degree, leadership experience, and a background in technology services. You will collaborate across departments, plan budgets, and drive improvements while supporting diverse client needs.

Qualifications

• Bachelor's degree or equivalent combination of education and experience.
• Strong experience in support services, project, or program experience.
• Previous leadership or supervisory experience.
• Experience working within the technology industry.
• Experience working with company products and operating systems.

Responsibilities

• Manages functional areas or department account leads on small to medium sized accounts to ensure that business solution objectives are met.
• Develops demand forecasts with account teams on small to medium sized projects to assist functional areas or departments in planning and delivering end-to-end services.
• Works with functional areas or departments to interpret and plan projects or workload forecasts.
• Manages and approves expenditures for accounts in line with the established policies and procedures.
• Manages complex relationships between delivery and consumer groups to ensure good client relations.
• Identifies and manages service improvements to increase customer satisfaction. Manages and ensures delivery of projects meet client and company expectations and needs.
• Partners with functional areas or departments to integrate new, enhanced and existing service offerings for accounts.
• Supports developing new business proposals and introduces new technology to enhance business solutions.
• Selects and hires employees. Trains and evaluates employees to enhance their performance, development, and work product. Addresses performance issues and makes recommendations for personnel actions. Motivates and rewards employees including providing salary increases, bonuses and promotions within allocated budgets and company guidelines.
• Prepares and recommends operating and personnel budgets for approval. Monitors spending for adherence to budget, recommends variances as necessary.

Skills

Leadership

Project management

Support services

Technology industry experience

Operating systems

Education

Bachelor's degree

Job description

DXC Technology is seeking a Managed Service Lead (Apps) in Hampshire, onsite 5 days a week. You will lead account teams, manage service delivery, and align projects with client expectations.

The role requires a Bachelor's degree, leadership experience, and a background in technology services. You will collaborate across departments, plan budgets, and drive improvements while supporting diverse client needs.