Apps Managed Service Lead

DXC Technology Inc.; England; On-site; GBP 70,000 - 95,000; Full time

Job summary

DXC Technology Inc. in Hampshire is seeking a Managed Service Lead (Apps) to oversee delivery on small to mid-size accounts, aligning business outcomes with service offerings.

The role requires on-site presence five days a week, security clearance eligibility for UK government contracts, and proven leadership in managing complex client relationships and budgets. You will collaborate with account teams to forecast demand, drive continuous service improvements, and mentor staff while ensuring

Qualifications

• Bachelor's degree or equivalent combination of education and experience.
• Strong experience in support services, project, or program management.
• Previous leadership or supervisory experience.
• Experience working within the technology industry.
• Experience working with company products and operating systems.

Responsibilities

• Manages functional areas or department account leads on small to medium sized accounts to ensure that business solution objectives are met.
• Develops demand forecasts with account teams on small to medium sized projects to assist functional areas or departments in planning and delivering end-to-end services.
• Works with functional areas or departments to interpret and plan projects or workload forecasts.
• Manages and approves expenditures for accounts in line with the established policies and procedures.
• Manages complex relationships between delivery and consumer groups to ensure good client relations.
• Identifies and manages service improvements to increase customer satisfaction.
• Monitors spending for adherence to budget, recommends variances as necessary.

Skills

Leadership

Project management

Customer support

Tech industry experience

Product & OS familiarity

Education

Bachelor's degree

Job description

Job Description: DXC Technology is committed to building diverse, inclusive teams. We welcome applications from all backgrounds and particularly encourage interest from women, underrepresented groups, and neurodivergent candidates. We offer reasonable adjustments throughout the hiring process and are dedicated to creating a supportive, accessible environment for everyone. Managed Service Lead (Apps) Location: Hampshire (onsite 5 days per week) Due to the nature of the work and the customers we support, the successful candidate must be eligible to meet UK Government and contractual personnel security requirements, including the applicable residency requirements for the role, and have the right to work in the United Kingdom. Some roles may also be subject to nationality requirements where these are necessary to meet UK Government or contractual security obligations.

Key Responsibilities

• Manages functional areas or department account leads on small to medium sized accounts to ensure that business solution objectives are met.
• Develops demand forecasts with account teams on small to medium sized projects to assist functional areas or departments in planning and delivering end-to-end services.
• Works with functional areas or departments to interpret and plan projects or workload forecasts.
• Manages and approves expenditures for accounts in line with the established policies and procedures.
• Manages complex relationships between delivery and consumer groups to ensure good client relations.
• Identifies and manages service improvements to increase customer satisfaction.
• Manages and ensures delivery of projects meet client and company expectations and needs.
• Partners with functional areas or departments to integrate new, enhanced and existing service offerings for accounts.
• Supports developing new business proposals and introduces new technology to enhance business solutions.
• Selects and hires employees.
• Trains and evaluates employees to enhance their performance, development, and work product.
• Addresses performance issues and makes recommendations for personnel actions.
• Motivates and rewards employees including providing salary increases, bonuses and promotions within allocated budgets and company guidelines.
• Prepares and recommends operating and personnel budgets for approval.
• Monitors spending for adherence to budget, recommends variances as necessary.

What You'll Bring

• Bachelor's degree or equivalent combination of education and experience.
• Strong experience in support services, project, or program experience.
• Previous leadership or supervisory experience.
• Experience working within the technology industry.
• Experience working with company products and operating systems.

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We're committed to fostering an inclusive environment where everyone can thrive.

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DXC Technology (NYSE: DXC) is a leading enterprise technology and innovation partner delivering software, services, and solutions to global enterprises and public sector organizations - helping them harness AI to drive outcomes at a time of exponential change with speed. With deep expertise in Managed Infrastructure Services, Application Modernization, and Industry-Specific Software Solutions, DXC modernizes, secures, and operates some of the world's most complex technology estates. Learn more on dxc.com.