Apps Managed Services Lead — Drive Client Success

DXC Technology Inc.; England; On-site; GBP 70,000 - 95,000; Full time

Job summary

DXC Technology Inc. in Hampshire is seeking a Managed Service Lead (Apps) to oversee delivery on small to mid-size accounts, aligning business outcomes with service offerings.

The role requires on-site presence five days a week, security clearance eligibility for UK government contracts, and proven leadership in managing complex client relationships and budgets. You will collaborate with account teams to forecast demand, drive continuous service improvements, and mentor staff while ensuring

Qualifications

• Bachelor's degree or equivalent combination of education and experience.
• Strong experience in support services, project, or program management.
• Previous leadership or supervisory experience.
• Experience working within the technology industry.
• Experience working with company products and operating systems.

Responsibilities

• Manages functional areas or department account leads on small to medium sized accounts to ensure that business solution objectives are met.
• Develops demand forecasts with account teams on small to medium sized projects to assist functional areas or departments in planning and delivering end-to-end services.
• Works with functional areas or departments to interpret and plan projects or workload forecasts.
• Manages and approves expenditures for accounts in line with the established policies and procedures.
• Manages complex relationships between delivery and consumer groups to ensure good client relations.
• Identifies and manages service improvements to increase customer satisfaction.
• Monitors spending for adherence to budget, recommends variances as necessary.

Skills

Leadership

Project management

Customer support

Tech industry experience

Product & OS familiarity

Education

Bachelor's degree

Job description

DXC Technology Inc. in Hampshire is seeking a Managed Service Lead (Apps) to oversee delivery on small to mid-size accounts, aligning business outcomes with service offerings.

The role requires on-site presence five days a week, security clearance eligibility for UK government contracts, and proven leadership in managing complex client relationships and budgets. You will collaborate with account teams to forecast demand, drive continuous service improvements, and mentor staff while ensuring