Senior Application Support VP - Front Office Finance

Charles River Development; Greater London; On-site; GBP 40,000 - 60,000; Full time

Benefits offered by this job

Medical care

Insurance benefits

Savings plans

Job summary

Charles River Development is seeking an ambitious Support Engineer to join our application support team in the UK. You will investigate complex business and technical issues across investment workflows, data, configurations, and integrations, and communicate findings to clients and internal teams.

Expect to work with logs, databases, and reconciliation data while distinguishing defects from configuration or operational problems.

Qualifications

• University degree in Finance, Economics, Computer Science or Engineering.
• Experience interacting with business and technical users in a client-facing environment.
• Strong analytical, investigative, and problem-solving skills.

Responsibilities

• Provide application support for Charles River IMS via email, telephone, and web conferencing.
• Investigate complex business and technical issues across investment workflows, data, configurations, integrations, and system behavior.
• Analyze application logs, database records, reconciliation breaks, and other diagnostic information to identify root causes.
• Distinguish software defects from configuration, data, or operational issues.
• Understand and support client-specific workflows, customizations, and integrations.
• Collaborate with Product Engineering on software defects, enhancement requests, and complex investigations.
• Provide clients and colleagues with best practice guidance and workarounds where appropriate.
• Independently manage investigations, communicate findings, and provide clear recommendations.

Skills

Analytical thinking

Investment industry knowledge

Troubleshooting

Communication skills

Team collaboration

Education

University degree in Finance/Economics/CS/Engineering

Tools

SQL Server

Oracle

Python basics

Job description

Charles River Development is seeking an ambitious Support Engineer to join our application support team in the UK. You will investigate complex business and technical issues across investment workflows, data, configurations, and integrations, and communicate findings to clients and internal teams.

Expect to work with logs, databases, and reconciliation data while distinguishing defects from configuration or operational problems.