Client Success & Relationship Lead

Charles River Development; Greater London; On-site; GBP 60,000 - 80,000; Full time

Job summary

Charles River Development seeks an Associate Client Manager to support the Relationship Management team in London. You will manage a portfolio of existing clients, acting as a trusted advisor and coordinating with CRD product, implementation, technology and service teams to deliver strong client outcomes.

The role requires 3–5 years in client-facing or project roles within financial services, a Bachelor's degree, and the ability to travel 20%-40% annually.

Qualifications

• 3–5 years of experience in relationship management, client coverage, delivery, or product roles within financial services or fintech.
• Bachelor’s degree required; project management certification (PMP, Prince2, Agile) a plus.

Responsibilities

• Manage a portfolio of existing clients.
• Serve as point of contact for front‑office stakeholders.
• Coordinate with cross‑functional teams to deliver client outcomes.
• Identify growth opportunities and support revenue expansion.

Skills

Relationship management

Project management

Client-facing

Communication

Problem-solving

Travel readiness

Education

Bachelor’s degree

Tools

PowerBI

Excel

PowerPoint

Job description

Charles River Development seeks an Associate Client Manager to support the Relationship Management team in London. You will manage a portfolio of existing clients, acting as a trusted advisor and coordinating with CRD product, implementation, technology and service teams to deliver strong client outcomes.

The role requires 3–5 years in client-facing or project roles within financial services, a Bachelor's degree, and the ability to travel 20%-40% annually.