Senior Application Support Leader (Hybrid)

AQA; Manchester; Hybrid; GBP 90,000 - 130,000; Full time

Benefits offered by this job

Flexible hybrid schedule

35-hour work week

25 days annual leave

11.5% pension contribution

Bupa health/wellbeing support

Volunteering opportunities

Employee networks

Job summary

AQA is seeking a senior leader to shape and run its enterprise application support function. You will guide governance, risk, and resilience across Dynamics 365, Power Platform, Workday and enterprise AI, while building a proactive, service‑oriented team.

You’ll balance internal talent with trusted partners to deliver reliable live services. The role sits in the Enterprise Applications leadership team, reporting on governance and customer experience, with a hybrid work model and a Thursday

Qualifications

• Experience leading enterprise application support or IT service management including internal teams and third-party partners.
• Strong knowledge of application management, governance, audit, risk, resilience and continuity.

Responsibilities

• Lead the application support function and develop its people with a focus on continuous improvement.
• Define and improve end-to-end support and application management processes across the portfolio.
• Ensure governance, audit, risk, resilience and continuity are at the centre of live service.
• Provide proactive support and clear communications for system users and citizen developers.
• Plan demand, priorities, capacity and the right blend of internal and third-party resources.
• Hold suppliers to account for quality, value, pace, risk and outcomes.
• Design support models for new applications and ensure smooth transition from delivery to live service.

Skills

Enterprise application leadership

ITIL knowledge

Cloud SaaS knowledge

Stakeholder influence

Tools

Dynamics 365

Power Platform

Workday

Enterprise AI

Job description

AQA is seeking a senior leader to shape and run its enterprise application support function. You will guide governance, risk, and resilience across Dynamics 365, Power Platform, Workday and enterprise AI, while building a proactive, service‑oriented team.

You’ll balance internal talent with trusted partners to deliver reliable live services. The role sits in the Enterprise Applications leadership team, reporting on governance and customer experience, with a hybrid work model and a Thursday