Senior Application Support Engineer - Production Systems

Ocean Infinity; Southampton; On-site; GBP 47,000 - 63,000; Full time

Job summary

Ocean Infinity seeks a Senior Application Engineer to support internally developed software in a live production environment. You will report to the Head of Technology Support as part of a high-spec tech team and contribute to incident management, release monitoring and production stability.

The role emphasizes mentoring, collaboration with development teams, and solving complex problems in a fast-paced maritime tech setting.

Qualifications

• Strong background in 2nd/3rd Line Engineering, coaching and mentoring.

Responsibilities

• Up to 3rd line support, resolving incidents and requests with internally developed software products.
• Providing feedback to internal development teams and driving improvements.
• Mentoring junior team members and reducing incident numbers and resolution times.
• Liaising between development and support during frequent software releases.
• Managing tickets to meet response and resolution SLAs.
• Participating in 24x7 on-call support.

Skills

2nd/3rd line engineering

Linux

Docker

PowerShell

Bash

JavaScript

Typescript

React

Python

C#

Observability tools

ServiceNow

Zendesk

ITIL Incident Mgmt

Tools

Docker

Prometheus

Grafana

Kibana

ServiceNow

Job description

Ocean Infinity seeks a Senior Application Engineer to support internally developed software in a live production environment. You will report to the Head of Technology Support as part of a high-spec tech team and contribute to incident management, release monitoring and production stability.

The role emphasizes mentoring, collaboration with development teams, and solving complex problems in a fast-paced maritime tech setting.