Senior Application Support Engineer

ZipRecruiter; Glasgow; On-site; GBP 45,000 - 60,000; Full time

Job summary

A leading technology services provider is seeking a Senior Application Support Engineer in Glasgow. This role involves leading a team, providing application support, and implementing service improvements. Join a company that values training and development, offering a competitive salary and a fantastic working environment.

Benefits

Competitive salary and benefits package

Unrivalled training and development

Positive working environment

Qualifications

• Experience in troubleshooting and resolving user incidents.
• Experience in assessing, designing and implementing service improvements.
• Experience mentoring junior application support engineers.

Responsibilities

• Provide end-to-end application support for business users.
• Monitor production environments for issues and process failures.
• Escalate and communicate issues to restore services quickly.

Skills

Troubleshooting

User Incident Resolution

Service Improvements

Mentoring

Tools

Tibco Middleware

ETRM Software

PI Historian

.Net

Job description

Job Description

Senior Application Support Engineer

Competitive Salary & Benefits

Glasgow

We are Systal: a global managed network, cloud and security transformation specialist.

We provide complex and strategic technology services for enterprise businesses, managing 200,000+ assets across 93 countries. These services help our customers achieve strategic technology transformation and maximise the business value, security and innovative potential of their IT infrastructure

Due to expansion, we currently have a need for a Senior Application Support Engineer to join a growing Operational Trading support Team. The current Trading Support Team is expanding to meet the growing needs of our customer and this increased capacity will allow you to join a team that is providing Incident Management, Project Testing, Project Deployment and Service Improvements.

What will you be doing?

As a Senior member of the team, you will lead by example to the other team members and provide mentoring where required. You will also be responsible for developing and delivery Service Improvements across the team identifying areas that can be enhanced and improved. This will include:

• Provide end-to-end application support for a large set of Business Users across a suite of Web and Client based applications
• Monitor Production environments for issues and process failures. Respond to and resolve issues and Incidents raised by Business Users
• Escalate and communicate issues to Business Users and Service Delivery where necessary to restore services quickly and within documented SLAs

Who are we looking for?

• Experience in Troubleshooting and resolving User Incidents across Information Technology Services
• Experience in assessing, designing and implementing Service Improvements to Users
• Experience Mentoring junior Application Support Team Engineers
• Exposure to the following Technologies:
• Tibco Middleware (Business Works), ETRM (Energy Trading Risk Management) Software, PI Historian, .Net,

Why come and work with us at Systal?

Competitive salary and benefits package.

Unrivalled training and development, ensuring you stay at the top of your field. We want you to be the best in your chosen field and continuously support training.

Fantastic working environment – our state-of-the-art offices and established remote teams create a positive environment to work in both in person and virtually.

Systal’s core is its people. Our culture and success is founded upon having the best performing people in a high performing culture to deliver the best-in-class customer experience. Our mission is to be the world’s most trusted technology services partner – inspiring, empowering and enabling the innovation and transformation of today and tomorrow. And we want you to join us!