Senior Application Operations Engineer – Kubernetes/EKS

Rewardgateway; Greater London; Hybrid; GBP 70,000 - 100,000; Full time

Benefits offered by this job

Hybrid work model

On-call rotation compensation

Job summary

Reward Gateway, part of Edenred, is seeking a hands-on Operations Delivery engineer at L2.5 to bridge application support and software engineering in our London hybrid office. You’ll manage scripted remediation, runbooks, and feature flag operations across PHP services on EKS with MySQL, using Datadog, Kibana and Heap to measure impact.

Standard hours are 9am–6pm, with a rotating on-call schedule and 1.5x hourly pay for on-call work, ensuring resilient service for customers while reducing L3

Qualifications

• Proven experience in application support or operations engineering in cloud environments.
• Hands-on capability in at least one backend language (PHP preferred) to read, diagnose, and write safe operational scripts.
• Kubernetes operations experience with EKS, including monitoring, rollouts, and safe changes.
• MySQL back-end expertise, including connectivity, queries, and replication basics.

Responsibilities

• Provide L2.5 support for PHP applications on EKS with MySQL backends.
• Automate remediation, runbooks, and guardrail-based fixes to reduce L3 escalations.
• Develop and maintain monitoring signals, dashboards, and alerts in Datadog; use Kibana for log investigations.
• Collaborate with across teams to improve operability, service readiness, and incident response.
• Participate in on-call rotations with fair scheduling and structured post-incident learning.

Skills

Application support

Operations engineering

Cloud environments

Kubernetes (EKS)

MySQL backends

PHP scripting

Datadog

Kibana

Heap

Tools

Datadog

Kibana

Heap

Job description

Reward Gateway, part of Edenred, is seeking a hands-on Operations Delivery engineer at L2.5 to bridge application support and software engineering in our London hybrid office. You’ll manage scripted remediation, runbooks, and feature flag operations across PHP services on EKS with MySQL, using Datadog, Kibana and Heap to measure impact.

Standard hours are 9am–6pm, with a rotating on-call schedule and 1.5x hourly pay for on-call work, ensuring resilient service for customers while reducing L3