Senior Application Analyst

Sussex Community NHS Foundation Trust; Kemp Town Estate; On-site; GBP 33,000 - 42,000; Full time

Benefits offered by this job

Living Wage Employer

Flexible working

Training opportunities

Career development

Job summary

Sussex Community NHS Foundation Trust is seeking an experienced Digital Configuration Analyst to join the SystmOne Configuration team on a fixed term contract for up to 12 months at Band 6. The post holder will support users of the Trust's electronic patient record systems, manage system configuration, and contribute to ongoing improvements to meet clinical and operational needs.

You will resolve incidents via the service desk, perform configuration changes in SystmOne, assist with testing, and

Qualifications

• Experience building new configuration within SystmOne.
• Experience supporting staff in system usage and troubleshooting.
• Excellent communication and empathy when assisting end users.

Responsibilities

• Support users of electronic patient record systems and resolve incidents.
• Perform ongoing configuration to meet Trust needs.
• Assist with testing and implement configuration changes.
• Collaborate with clinicians and project staff on requirements and UI improvements.

Skills

Strong communication

Team collaboration

IT incident resolution

User support

Tools

SystmOne

Fresh service desk

Job description

We are seeking an experienced and motivated individual to join the SystmOne Configuration team as a Digital Configuration Analyst. The role is a fixed term contract for up to 12 months and will be offered at Band 6., The post holder will support users of the Trust's key electronic patient record systems, undertake critical system management tasks, and carry out ongoing configuration to ensure systems continue to meet the needs of the Trust. They will work closely with the wider team to deliver an effective and high-quality service

The post holder will use a service desk system (currently Fresh), to resolve IT incidents, to provide ongoing support and advice, to resolve data quality issues, and to identify and make configuration changes to SystmOne. The post holder will also have the opportunity to work on, and support wider SystmOne improvement projects where required.

They will be an effective communicator and be required to work closely with project staff, clinical staff and other members of the team to define configuration requirements, manage SystmOne units, assist with testing, and improve the user interface using user centred design principles.

The ideal candidates will have relevant experience building new configuration within SystmOne, supporting staff to use the system and troubleshooting and fixing issues. They will also have a strong level of empathy and excellent communication skills when supporting end users.

We are the main provider of NHS community services across East and West Sussex, with 6,000 staff serving 1.3 million people. We deliver essential care to adults and children, helping them manage their health, avoid hospital admissions, and reduce hospital stays.

Our Trust vision is to provide excellent care at the heart of the community. We offer opportunities across medical, clinical, support, and corporate services.

Why work for us?

• o Positive 2024 NHS Staff Survey results, highlighting compassionate leadership and wellbeingo
• o Varied environments: community hospitals, patients' homes, and bases across Sussex
• o Flexible working options: part-time, flexi-time, annualised hours, and flexi-retirement
• o Excellent training, development, and research opportunities
• o Accredited Living Wage Employer, we ensure fair pay for all our staff
• o Cost-effective workplace nurseries in Crawley, Hove, and Brighton
• o Active EMBRACE, Disability & Wellbeing, LGBTQIA+, and Religion & Belief network
• o Level 3 Disability Confident Leader and Veteran Aware Trust

Our values--Compassionate Care, Working Together, Achieving Ambitions, Delivering Excellence--guide everything we do.