Senior Analyst - Quality

CSS; Chesterfield; On-site; GBP 45,000 - 65,000; Full time

Job summary

CSS Senior Analyst – Quality role focusing on supporting world-class quality performance across operations and resolving customer quality requests and issues.

The position involves coordinating lean quality management system processes, developing SOPs and work instructions, and collaborating with suppliers and internal teams to implement corrective actions and program controls.

Qualifications

• Bachelors degree in Business Operations, Communication, Statistics or Economics.
• Masters degree preferred.
• 5 years of relevant statistical, operations, quality, or supply chain management experience.
• Excellent analytical and writing skills.
• Excellent interpersonal, written and oral communication skills.
• Proficient in Microsoft Office Suite, including Excel, Access, Visio and PowerBi; advanced skills preferred.
• Lean Six Sigma greenbelt or above preferred.
• Experience in wire & cable, network security, or utility industry preferred.
• Process development and testing experience preferred.

Responsibilities

• Present complex quality data, engineering information and policy details in a customer-facing environment.
• Prepare, manage and analyze complex quality data from multiple systems and entities.
• Perform root cause analysis with direct customer or vendor interaction to resolve issues quickly.
• Identify process improvement opportunities and conduct stakeholder interviews for efficient processes.
• Develop and implement program controls, SOPs, policies and systems for Operations and Sales.
• Coordinate with vendors and internal departments on corrective actions and documentation.
• Report observations clearly and take appropriate actions.
• Provide advanced technical leadership within the quality department.
• Lead project management and continuous improvement tasks focused on technical activities.
• Handle customer requests for supplier information and manage surveys and documentation.

Skills

Quality management

Statistical analysis

Operations management

Project coordination

Communication skills

Process improvement

Root cause analysis

Lean Six Sigma

Data presentation

Education

Bachelor's degree in Business Operations

Bachelor's degree in Communication

Bachelor's degree in Statistics

Bachelor's degree in Economics

Master's degree preferred

Tools

Microsoft Office

Excel

Access

Visio

PowerBi

Job description

As the Senior Analyst – Quality, you will be responsible for supporting overall efforts to maintain and improve world-class quality performance from our operations and be a strong advocate for our customers to resolve quality requests and issues. You will be accountable for supporting and coordinating complex lean quality management system process review, develop standard operating procedures, work instructions, participate in key customer programs, work with vendors, internal departments & subject matter experts to develop corrective action or program controls. You will assist with approved supplier requests and subsequent documentation from our customers.

Responsibilities

• Responsible for resenting complex quality data, engineering information and/or policy/procedure details in a customer-facing environment
• Prepare, manage and analyze complex quality data; must be able to utilize inputs from multiple systems and business entities
• Perform multifaceted root cause analysis through direct customer or vendor interaction and support in issue resolution with speed and accuracy
• Identify process improvement opportunities, participate process flow creation, interview process stakeholders for efficient process creation; also identify training needs and impart trainings
• Develop and implement program controls, work instructions, SOPs, policies and systems for Operations, Sales and other departments within the lean quality management system
• Report observations / problems clearly and concisely and takes appropriate actions.
• Provides advanced technical leadership skills within the department and support of quality analyst work
• Delivers project management, writing, coordination, and execution of continuous improvement tasks, with emphasis on technical activities
• Address customer requests for approved supplier information; manage and complete customer surveys, questionnaires and requests for documentation
• Plan, conduct and execute more complex assignments, reviewing progress and evaluating results
• Conduct gap assessments to new and existing standards
• Present and provides direction to management and potentially executive leadership
• Determine and communicate corrective action requirements and internal processes
• Perform standard product quality inspection and associated documentation as applicable

Qualifications

• Bachelors Degree - Business Operations, Communication, Statistics, Economics required; Masters Degree preferred
• 5 years of relevant statistical, operations, quality, supply chain management experience
• Excellent analytical and writing skills
• Excellent interpersonal, written and oral communication skills
• Effective organizational skills
• Basic PC skills with proficiency in Microsoft office Suite, including Excel, Access, Visio and PowerBi required; Advanced skills preferred
• Solid relevant statistical, operations, quality, supply chain management experience preferred
• Experience in the wire & cable, network security, or utility industry preferred
• Lean Six Sigma greenbelt or above preferred
• Process development and testing experience preferred

Physical Expectations

• Work is physically strenuous and workers are required to lift heavy packages up to 50 pounds.
• Work may require excessive bending or stooping.#LI-AJ1