Quality Engineer

Workforce Staffing; West Bromwich; On-site; GBP 34,000 - 46,000; Full time

Job summary

Workforce Staffing is seeking a proactive Quality Engineer for a manufacturing environment in the UK. You will maintain the QMS, investigate customer concerns, and drive continual improvement across production, engineering and logistics teams.

You will support audits, document control, and CAPA processes, ensuring compliance with ISO 9001, UL and ATEX. Strong problem-solving and communication skills are essential.

Qualifications

• BS EN ISO 9001 knowledge and experience.
• Minimum 3 years' experience in a Quality Engineering role or equivalent.
• Experience working in manufacturing/engineering environment (cable management, electrical, construction products or similar).
• Experience investigating customer complaints and internal non-conformances.
• Root cause analysis and corrective action methodologies (8D, 5 Why, Fishbone Analysis).
• Ability to read and interpret engineering drawings, specifications, inspection standards and technical requirements.
• Knowledge of PPAP, FAI, Control Plans, Process Flow Diagrams and FMEA.
• Competent with Microsoft Office applications.
• Strong written and verbal communication skills.
• Cross-functional collaboration experience.

Responsibilities

• Maintain and improve the Quality Management System (QMS) to ISO 9001, UL and ATEX requirements, and support certification needs.
• Coordinate containment, corrective and preventive actions with timely closure and verification of effectiveness.
• Lead investigations into customer complaints and internal non-conformances using structured problem-solving techniques.
• Provide hands-on quality engineering support to Production, Assembly, Warehouse, Technical and Engineering teams.
• Support the Quality Lead in delivering quality objectives and continual improvement initiatives.
• Support first-off, in-process and final inspection activities, product validation, testing, traceability checks and product release.
• Prepare, review and maintain quality documentation (procedures, work instructions, control plans, inspection records, COOs, MTCs, PPAP, FAI, customer packs).
• Conduct internal audits and support external and customer audits, raising findings and following up corrective actions.
• Monitor and report quality performance through KPIs and trend analysis.
• Support initiatives to reduce defects, repeat issues, and Cost of Poor Quality.
• Conduct product testing and evaluation to verify conformance with specifications.

Skills

Strong communication

Engineering drawings

Root cause analysis

Inspection & testing

Microsoft Office

Education

BS EN ISO 9001 knowledge

Tools

PPAP

FAI

Control Plans

Process Flow Diagrams

FMEA

Job description

Quality Engineer

Salary: £40,000 per annum

Working Hours: Mon - Thurs 8:30am-4:30pm Fri 8.30 till 4.00pm

Annual Leave: 25 days + Statiotry

Location: West Brom

About the Company

We are a leading manufacturer and distributor of electrical, mechanical and safety infrastructure solutions. With approximately 3,900 employees and 65 manufacturing and distribution facilities worldwide, we manufacture electrical conduit, cable management systems, armored cable, metal framing, security products and related solutions.

We are committed to building a collaborative culture focused on empowering our customers, supporting our employees and delivering high-quality products and solutions.

The Opportunity

We are looking for a proactive, hands‑on Quality Engineer who enjoys working closely with manufacturing, engineering, logistics and technical teams to solve quality issues, investigate customer concerns and drive continual improvement.

You will play a key role in maintaining and developing our Quality Management System, supporting ISO 9001, UL and ATEX requirements, improving Right First Time (RFT) performance and ensuring effective corrective and preventive actions across the business.

Key Responsibilities

• Support the maintenance, implementation and continual improvement of the Quality Management System (QMS), ensuring compliance with ISO 9001, UL, ATEX, customer and certification requirements.


• Coordinate containment, corrective and preventive actions, ensuring actions are completed effectively, verified for effectiveness and closed within agreed timescales.


• Lead and support investigations into customer complaints, internal non-conformances and process failures using structured problem-solving techniques including 8D, 5 Why and Fishbone Analysis.


• Provide hands‑on quality engineering support to Production, Assembly, Warehouse, Technical and Engineering teams.


• Support the Quality Lead in delivering quality objectives, standards and continual improvement initiatives.


• Support first‑off, in-process and final inspection activities, product validation, testing, traceability checks and product release.


• Prepare, review and maintain quality documentation, including procedures, work instructions, control plans, inspection records, Certificates of Conformity, Material Test Certificates, PPAP, FAI and customer quality packs.


• Conduct internal audits and support external and customer audits, raising findings and following up corrective actions.


• Monitor and report quality performance through KPIs, trend analysis and improvement activities.


• Support initiatives to reduce defects, repeat issues, customer complaints and Cost of Poor Quality.


• Conduct product testing and evaluation to verify conformance against applicable specifications, standards and customer requirements.

What We're Looking For

Essential Experience & Qualifications

• BS EN ISO 9001 knowledge and experience.


• Minimum 3 years' experience in a Quality Engineering role or equivalent.


• Experience working within a manufacturing, engineering, assembly, fabrication, cable management, electrical, construction products or similar technical environment.


• Experience investigating customer complaints and internal non-conformances.


• Practical understanding of root cause analysis and corrective action methodologies, including 8D, 5 Why and Fishbone Analysis.


• Ability to read and interpret engineering drawings, specifications, inspection standards and technical requirements.


• Good understanding of inspection, testing, first‑off approval, process control and product release.


• Experience with PPAP, FAI, Control Plans, Process Flow Diagrams and FMEA.


• Competent user of Microsoft Office applications.


• Strong written and verbal communication skills.


• Confident working with cross-functi