Health Care Support Worker - Outpatient and Pre Operative Assessment

NHS National Services Scotland; Glasgow; On-site; GBP 24,000 - 30,000; Part time

Benefits offered by this job

NHS Pension Scheme

27 days annual leave plus holidays

Life insurance benefits

Job summary

NHS Greater Glasgow and Clyde (NHSGGC) is seeking a compassionate Health Care Support Worker (Band 3) to join the Outpatient and Pre-Operative Assessment team at Glasgow Royal Infirmary. You will support Registered Nurses and help patients with daily living while ensuring dignity and comfort throughout their healthcare journey.

The role requires NICHE or SVQ Level 3, healthcare experience, and strong communication skills.

Qualifications

• NICHE programme or SVQ Level 3 in a relevant healthcare discipline.
• Previous experience working within an outpatient or healthcare environment.
• Caring, compassionate and patient-focused approach to delivering care.
• Ability to prioritise workload effectively and work independently when required.
• Strong verbal and written communication skills together with good literacy and numeracy skills.
• Ability to work collaboratively as part of a multidisciplinary team in a busy clinical setting.
• Confidence using clinical systems, maintaining accurate records and handling information confidentially.

Responsibilities

• Deliver high-quality patient care in support of Registered Nurses within the Outpatient and Pre-Operative Assessment service.
• Assist patients with activities of daily living while promoting dignity, comfort and wellbeing.
• Record and report patient observations accurately, maintaining clear and up-to-date patient records.
• Recognise and report changes in a patient's condition to senior nursing staff promptly and appropriately.
• Maintain a safe, clean and supportive environment for patients, visitors and colleagues.
• Support the effective management of resources, equipment and clinical supplies within the department.
• Develop positive relationships with patients, relatives and multidisciplinary team members to enhance the patient experience.

Skills

Caring, compassionate

Communication skills

Prioritise workload

Teamwork

Education

NICHE programme or SVQ Level 3 in healthcare

Job description

NHS Greater Glasgow and Clyde (NHSGGC) is one of the largest healthcare systems in the United Kingdom, employing approximately 40,000 staff across a wide range of clinical and non-clinical professions and roles. We deliver acute hospital, primary, community and mental health services to a population of over 1.15 million people, and to a wider population of 2.2 million when regional and national services are included.

The role:

Are you a compassionate and motivated individual looking to make a real difference to patients every day? We are seeking a dedicated Health Care Support Worker (Band 3) to join our Outpatient and Pre-Operative Assessment team within NHS Greater Glasgow and Clyde. Working alongside our multidisciplinary team, you will play a vital role in delivering high-quality, person-centred care while supporting patients throughout their healthcare journey. This is an excellent opportunity to develop your skills within a supportive and progressive organisation that values learning, wellbeing and career progression. At NHSGGC, you will be part of a workforce committed to providing outstanding care and improving the lives of the communities we serve.

This role does not meet the eligibility criteria for a Skilled Worker visa or a Health and Care Worker visa. NHS Greater Glasgow and Clyde (NHSGGC) is unable to provide candidates or employees with a Certificate of Sponsorship (COS).

Duration, Location, and Working Pattern:

• Glasgow Royal Infirmary
• 08:00 to 16:00 shift pattern
• Part-time, permanent
• Please note the salary is Pro Rata for part-time hours

Key responsibilities:

• Deliver high-quality patient care in support of Registered Nurses within the Outpatient and Pre-Operative Assessment service
• Assist patients with activities of daily living while promoting dignity, comfort and wellbeing
• Record and report patient observations accurately, maintaining clear and up-to-date patient records
• Recognise and report changes in a patient's condition to senior nursing staff promptly and appropriately
• Maintain a safe, clean and supportive environment for patients, visitors and colleagues
• Support the effective management of resources, equipment and clinical supplies within the department
• Develop positive relationships with patients, relatives and multidisciplinary team members to enhance the patient experience

Knowledge, training, qualifications and/or experience required to do the job:

• Completed NICHE programme or hold SVQ Level 3 in a relevant healthcare discipline
• Previous experience working within an outpatient or healthcare environment
• Caring, compassionate and patient-focused approach to delivering care
• Ability to prioritise workload effectively and work independently when required
• Strong verbal and written communication skills together with good literacy and numeracy skills
• Ability to work collaboratively as part of a multidisciplinary team in a busy clinical setting
• Confidence using clinical systems, maintaining accurate records and handling information confidentially

What we offer:

We offer a wide range of supportive policies designed to enhance your employee journey, including a comprehensive Employee Assistance Programme, Cycle to Work Scheme, bursary scheme and extensive learning and development opportunities.

As an NHS Scotland employee, you will be entitled to:

• A minimum of 27 days annual leave, increasing with length of service, plus public holidays
• Membership of the NHS Pension Scheme, including life insurance benefits
• Salary Sacrifice Car Benefit Scheme
• Development opportunities including study bursaries, e-learning and classroom-based courses
• Enhanced pay for working public holidays
• NHS discounts on a wide range of goods and services
• Confidential employee support and assistance, including counselling and psychological therapies

Interested?

If you would like to find out more, we would love to hear from you.

For an informal discussion, please contact:

Nurse Practitioner, Jennifer Madden, [e-mail] , 0141 201 3916

Details on how to contact the Recruitment Service and the Recruitment Process: Information for candidates

This post may close early due to the volume of response. Please submit your application form as soon as possible.

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• Show us the real you: Your application should reflect your skills, experience, and motivations authentically.
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• Why this matters: Applications that rely on AI-generated content may be withdrawn. By applying, you confirm your responses are based on your own knowledge and achievements.

Tip: Think of AI as a helper, not a substitute. We want to understand you, not an AI tool.

NHS Greater Glasgow and Clyde (NHSGGC) recognises the importance of work-life balance and is committed to offering a range of flexible working options where service needs allow. For roles where less than full-time hours can be accommodated, and where the tenure is listed as various, we encourage applications from individuals seeking flexible working arrangements. Flexible working will be included as a topic for discussion during the recruitment process.

NHS Greater Glasgow and Clyde encourages applications from all sections of the community. We are committed to promoting equality, diversity and inclusion and are proud of the diverse workforce we employ.

By signing the Armed Forces Covenant, NHSGGC has pledged its commitment to being a Forces Friendly Employer. We welcome applications from across the Armed Forces Community and recognise military skills, experience and qualifications throughout the recruitment and selection process.

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