Senior Analyst: End-to-End Customer Journey Transformation
Barclays
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Job summary
Barclays UK is seeking a Senior Analyst – Customer Journey Mapping to support end-to-end customer and colleague journey transformations across BU K Business Banking journeys, shaping Target Operating Models and reducing process debt. You will translate maps into stakeholder narratives to highlight pain points and opportunities for measurable improvements in customer experience and efficiency.
Based in Canary Wharf at 1 Churchill Place or Knutsford, Radbroke Hall, the role focuses on creating
Qualifications
- Experience in customer-centric transformation delivery (UI/UX) and TOM design in banking.
- Expert level in Figma, Blueworks Live, and MS PowerPoint.
- Translate complex operational challenges into scalable, digital journeys.
- Strong analytical and problem-solving skills.
- Experience in agile transformation environments is a plus.
Responsibilities
- Identify and analyse business problems and requirements for change.
- Develop business requirements addressing problems and opportunities.
- Collaborate with stakeholders to ensure solutions meet needs.
- Support creation of business cases and feasibility studies.
- Create operational and process designs aligned to scope.
- Support change management with traceability and embedding in the organisation.
Skills
Tools
Job description
Barclays UK is seeking a Senior Analyst – Customer Journey Mapping to support end-to-end customer and colleague journey transformations across BU K Business Banking journeys, shaping Target Operating Models and reducing process debt. You will translate maps into stakeholder narratives to highlight pain points and opportunities for measurable improvements in customer experience and efficiency.
Based in Canary Wharf at 1 Churchill Place or Knutsford, Radbroke Hall, the role focuses on creating
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