Customer Journey Mapping Analyst — Experience & Transformation

Barclays

Greater London

On-site

GBP 45,000 - 65,000

Full time

3 days ago

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Job summary

Barclays UK is seeking an Analyst - Customer Journey Mapping to map end-to-end journeys across awareness to advocacy for Business Banking customers. You will fuse customer data, insights, and process flows to identify opportunities improving customer experience, efficiency, and control.

Location can be Canary Wharf or Knutsford, with collaboration across Product, Fulfilment, and Servicing teams. You will work on diverse journey variants, integrate insights from tools like Salesforce, Celonis,

Qualifications

Proven experience in customer-centric process mapping and modelling.
Expert level in Figma and Blueworks Live for process mapping.
Experience integrating multiple journey variant maps for consolidated views.

Responsibilities

Identify business requirements and solutions addressing organisational problems.
Collaborate with stakeholders to ensure solutions meet needs and expectations.
Support feasibility studies and business case development for investments.
Communicate progress and ensure delivery within budget and scope.