Senior Associate, Digital Banking - Small Business

Curinos; Greater London; On-site; GBP 55,000 - 75,000; Full time

Benefits offered by this job

Unlimited annual leave

Flexible working options

Learning & development

Wellbeing support

Job summary

Curinos in the UK is seeking a Senior Associate to deliver benchmarking and research programs for our Small Business banking digital experience product. You will work with leading UK banks to assess onboarding and servicing journeys, translate client needs into actionable insights, and provide strategic recommendations to senior stakeholders.

You will collaborate with mystery shopping panels, analyze qualitative and quantitative data, and help shape investment priorities for digital development.

Qualifications

• Experience in market research, consulting, digital or user experience, customer insights, or a similar client-facing environment.
• Experience conducting research involving small businesses and/or small business banking is strongly preferred.
• Experience working in roles such as Senior Research Executive, Research Manager, Associate Director, Consultant, or similar positions is highly desirable.

Responsibilities

• Managing end-to-end delivery of benchmarking and research programs for leading financial services clients.
• Collecting, validating, and analyzing experience and qualitative data working with mystery shopping panelists and bank account experiences for ad hoc research programs.
• Utilizing proprietary benchmarking datasets to identify market trends, capability gaps, competitive dynamics, and key business drivers.
• Developing clear, data-driven recommendations and strategic insights tailored to individual client needs.
• Maintaining strong relationships with banking and financial services clients, supporting trusted advisor relationships and providing subject matter expertise.
• Supporting and delivering client presentations, executive reports, and strategic recommendations to senior stakeholders.
• Maintaining expertise in small business banking trends, customer behaviors, competitive developments, and regulatory changes.
• Building knowledge and understanding of wider digital banking developments and trends by collaborating with other subject matter experts and programs in the digital team.
• Collaborating with internal teams to enhance the proprietary benchmarking platform, methodologies, and client deliverables.
• Identifying opportunities to expand client relationships and deliver additional value through Curinos products and services.
• Developing a strong understanding of client business models, strategic priorities, and market challenges to provide meaningful consultative support.
• Supporting thought leadership initiatives and market insight development within the small business banking sector.

Skills

Market research

Consulting

Digital or UX

Customer insights

Presentation skills

Project management

Communication

Tools

PowerPoint

Job description

Curinos empowers financial institutions to put customers at the center of every decision. Our AI-first platform transforms proprietary data, advanced analytics and deep financial services expertise into timely recommendations delivered right where teams work. The result: confident decisions, stronger customer relationships, and lasting, profitable growth.

Curinos operates under a remote/hybrid modality and has office locations in New York, Chicago, Boston, Toronto, and London. This role is open to remote/hybrid candidates based in the UK and able to travel as needed.

Job Description

This role is focused on our Small Business banking digital experience benchmarking product, which helps financial services clients understand how their digital platforms compare to peers and fintechs across a broad range of features and functionalities. Working with leading banks across the UK, you will evaluate banking experiences, identify trends, and provide strategic insight that helps senior leaders and digital product owners make informed business decisions about how they should transform their small business experiences and the investment priorities for digital development.

Leveraging Curinos' unique access to proprietary comprehensive experience data covering UK small business digital banking onboarding and servicing journeys, you will translate client business needs into insight and actionable recommendations that support client business performance and growth goals.

As a Senior Associate, you will be working with a portfolio of highly regarded financial services brands, develop deep knowledge of the small business banking market, and deliver experience benchmarking insights to senior stakeholders across the industry.

Responsibilities

• Managing end-to-end delivery of benchmarking and research programs for leading financial services clients related to the proprietary data intelligence platform
• Collecting, validating, and analyzing experience and qualitative data working with mystery shopping panelists and bank account experiences for ad hoc research programs
• Utilizing proprietary benchmarking datasets to identify market trends, capability gaps, competitive dynamics, and key business drivers
• Developing clear, data-driven recommendations and strategic insights tailored to individual client needs
• Maintaining strong relationships with banking and financial services clients, supporting trusted advisor relationships and providing subject matter expertise
• Supporting and delivering client presentations, executive reports, and strategic recommendations to senior stakeholders
• Maintaining expertise in small business banking trends, customer behaviors, competitive developments, and regulatory changes
• Building knowledge and understanding of wider digital banking developments and trends by collaborating with other subject matter experts and programs in the digital team
• Collaborating with internal teams to enhance the proprietary benchmarking platform, methodologies, and client deliverables
• Identifying opportunities to expand client relationships and deliver additional value through Curinos products and services
• Developing a strong understanding of client business models, strategic priorities, and market challenges to provide meaningful consultative support
• Supporting thought leadership initiatives and market insight development within the small business banking sector

Desired Skills & Expertise

• Experience in market research, consulting, digital or user experience, customer insights, or a similar client-facing environment.
• Experience conducting research involving small businesses and/or small business banking is strongly preferred.
• Experience working in roles such as Senior Research Executive, Research Manager, Associate Director, Consultant, or similar positions is highly desirable.
• Proven ability to gather, interpret, and analyze user experience or journey data and translate findings into clear business recommendations
• Ability to flex between qualitative and quantitative data skills and research
• Strong visual analytical skills with proficiency in Microsoft PowerPoint, with design skills as an advantage
• Ability to manage multiple projects simultaneously while working independently and meeting strict deadlines.
• Confident communicator and presenter providing recommendations to clients or senior stakeholders.
• Experience in providing support for commercial growth in producing client briefs and proposals

Successful Candidates Will Have The Opportunity To

• Work directly with major UK banking institutions and their Small Business Banking teams
• Develop expertise in an area of strategic importance within financial services
• Gain exposure to senior leaders and decision-makers across the banking industry
• Move beyond traditional research delivery into a true advisory role
• Build a long-term career within a growing, collaborative, and data-driven organization

Why work at Curinos?

• Competitive benefits, including a range of Financial, Health and Lifestyle benefits to choose from
• Flexible working options, including home working and flexible hours options, depending on role requirements
• Unlimited annual leave, volunteering days and a day off for your birthday
• Learning and development tools to support your career growth
• Work alongside industry-leading Subject Matter Experts and specialist products
• Regular social events and networking opportunities
• Collaborative and supportive culture
• Employee Assistance Program providing expert third-party support on wellbeing, relationships, legal and financial matters, along with access to counselling services
• Clear career progression opportunities and a strong commitment to internal promotion