Senior Analyst Developer

UK Dementia Research Institute; London; On-site; GBP 40,000 - 60,000; Full time

Job summary

The UK Dementia Research Institute seeks a specialist to enhance IT services through the Xurrent platform. The ideal candidate will design scalable solutions, collaborate with teams, and support integrations while ensuring compliance with governance standards. Competitive benefits include extensive leave, a pension scheme, and support services, fostering a fair and inclusive workplace.

Benefits

41 Days holiday

Cycle to work scheme

On-site gym

Enhanced family leave pay

Employee assistance programme

Qualifications

• Hands-on experience with the Xurrent platform is essential.
• Experience with REST APIs and integration best practices needed.
• Understanding of ITIL processes and DevOps methodologies is crucial.

Responsibilities

• Design, develop, and maintain services on the Xurrent platform.
• Translate business requirements into scalable technical solutions.
• Collaborate with product owners to build user-friendly experiences.

Skills

Problem-solving

Attention to detail

User experience design principles

Communication

Tools

Xurrent platform

CI/CD tools

REST APIs

Graph APIs

Job description

Information Services Division (ISD) is the primary provider of IT services to UCL. We support and enhance learning, teaching, research and administrative processes by providing information- and technology-related services to over 50,000 staff and students of UCL and associated institutions.

Our ambition is to be the leading IT services group in the Higher Education (HE) sector and we are growing our team’s capability in experience/UX, agile development, security, cloud, service management and partnering. We are modernising our technology foundations, digitising the processes of the university to transform experience for students and staff, and partnering across the university to drive differentiation in UCL education and research.

UCL boasts a track record of ground-breaking research that transforms the lives of people around the world. Our teams provide dedicated, specialist support throughout the research and innovation lifecycle to help sustain and advance UCL’s position as a world-class, research-led university.

About the role

This role involves a wide range of challenging tasks and requirements, which will suit individuals passionate about technology, who enjoy working across a range of projects concurrently.

Core elements of the include:

• Design, develop, and maintain services and workflows on the Xurrent platform.
• Translate business requirements into scalable and efficient technical solutions.
• Collaborate with product owners, platform teams, and end-users to build user-friendly service experiences.
• Develop and support integration between Xurrent and other enterprise platforms.
• Ensure solutions follow internal governance, security, and compliance standards.
• Ensure that development and configuration efforts are consistently aligned with UCL’s strategic goals.
• Help reduce technical debt by identifying and addressing legacy issues and inefficiencies across the services the team support.
• Manage the hand-over of implementations to operational support.
• Perform detailed technical planning for such implementations and configurations.
• Play an active role in advising on how UCL may deliver maximum return on its investment.
• Handle user feedback, identifying opportunities for improvement and turning insights into platform enhancements.
• Advise on best practice use of the system.
• Provide end users of the application with functional support.
• To train and support individual users on the features of the system, including floor-walking and trouble shooting.
• To liaise with end-users on operational procedures, standards and requests for system enhancements.
• Maintain awareness of published bugs; upgrade opportunities and future technical roadmaps.
• Carry out any other duties as are within the scope, spirit and purpose of the job, the title of the post and its grading as requested by the line manager or Director.
• Help support, develop and enhance other applications and platforms within the team.

Job Ref: B01-05073

Closing Date: 02-07-2025 – 23:59 (UK time)

About you

The ideal candidate will have a strong mix of the following skills and experience:

• Hands-on experience with the Xurrent platform.
• Experience of creating and maintaining complexed technical workflows and processes.
• Experience with Graph & REST APIs and integration best practices.
• Experience with Continuous Integration and Continuous Delivery (CI/CD) pipelines.
• Good understanding of ITIL processes and practices.
• Understanding of key service management processes such as incident management, problem management, change management, release management, and service level management.
• Understanding and practical application of DevOps methodologies, principles, and best practices and proficiency in various DevOps tools.
• Good problem-solving skills and attention to detail.
• Familiarity with user experience design principles.
• Knowledge of platform governance, release management, and change control.
• Knowledge of other service management tooling.
• Ability to work in agile or iterative delivery environments.
• Understanding of both customer service and supplier management issues.
• Excellent communication skills with the ability to communicate clearly in speech and in writing.
• Excellent interpersonal skills and the ability to work effectively both independently and within a team environment, sharing knowledge and skills and developing productive working relationships as well as being able to use own initiative.

What we offer

As well as the exciting opportunities this role presents, we also offer some great benefits some of which are below:

• 41 Days holiday (27 days annual leave 8 bank holiday and 6 closure days)
• Additional 5 days’ annual leave purchase scheme
• Defined benefit career average revalued earnings pension scheme (CARE)
• Cycle to work scheme and season ticket loan
• Relocation scheme for certain posts
• On-site gym
• Enhanced maternity, paternity and adoption pay
• Employee assistance programme: Staff Support Service
• Discounted medical insurance

Visit https://www.ucl.ac.uk/work-at-ucl/rewards-and-benefits to find out more.

Our commitment to Equality, Diversity and Inclusion

As London’s Global University, we know diversity fosters creativity and innovation, and we want our community to represent the diversity of the world’s talent.

We are committed to equality of opportunity, to being fair and inclusive, and to being a place where we all belong. We therefore particularly encourage applications from candidates who are likely to be underrepresented in UCL’s workforce.

These include people from Black, Asian and ethnic minority backgrounds; disabled people; LGBTQI+ people; and for our Grade 9 and 10 roles, women.

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