Senior Analyst

Lloyds Banking Group; Birmingham; Hybrid; GBP 33,000 - 35,000; Full time

Benefits offered by this job

24 days holiday

Annual performance-related bonus

Pension contribution up to 15%

Share schemes

Private healthcare

Job summary

Senior Analyst in Lloyds Banking Group's Trade Services team in Birmingham, a hybrid role combining office work with field activity. You will deliver accurate service for international trade clients and ensure compliance, while leveraging new technologies to improve processes.

Focus on end-to-end guarantees, AML controls, and handling domestic and international payments (CHAPS/SWIFT). You’ll collaborate with cross-functional teams to drive efficiency and excellent customer outcomes.

Qualifications

• Knowledge of the end-to-end guarantees lifecycle (issuance, amendments, cancellations, billing).
• Ability to learn and adapt to core operational processes and understand customer journeys, controls, systems and risks.
• Customer centricity with accountability for high-quality work in a fast-paced environment.
• Strong decision making, risk management, and stakeholder relationship skills.
• Critical thinking to identify issues and support continuous improvement.

Responsibilities

• Deliver excellent customer service across multiple product areas and drive issue resolution.
• Maintain accurate records of client interactions and log requests.
• Maintain an in-depth understanding and application of AML procedures relevant to trade services.
• Drive continuous improvement and support the digitisation agenda.

Skills

Customer focus

Decision making

Risk management

Stakeholder management

Analytical thinking

Job description

JOB TITLE: Senior Analyst

SALARY: £33,203 - £34,950

LOCATION(S): Birmingham

HOURS: Full time

WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week, or 40% of your time, at one of our office sites.

About this opportunity

At Lloyds Banking Group, we're passionate about a clear purpose - to help Britain prosper. We want to become the best bank for our customers as what we do makes a genuine difference to businesses and communities.

Supporting our clients to trade internationally is integral to Helping Britain Prosper globally. Whether it's a small business entering the export market or a global corporate supporting sophisticated supply chains, our Trade Services team is there every step of the way.

We're seeking an Analyst for Trade Services so why not join us to make a meaningful impact and grow with our dynamic team? This role is essential in supporting and servicing Lloyds Trade customers delivering outstanding customer service that meets the highest standards of accuracy and compliance.

It's an exciting time for us, we're talking about the people, systems/processes, new technologies (including AI and machine learning) and implementation of new solutions we'll need to evolve our business to meet more client needs and keep pace with industry changes.

In this role, you'll:

• Deliver excellent customer service in a fast-paced environment - serving as a Trade expert (working across multiple product areas) Actively identify complaints with a focus on resolution and route cause to prevent recurrence.
• Maintain accurate records of client interactions and issues - ensuring that all client interactions are documented properly, logging client requests where applicable.
• Maintain an in-depth understanding and application of Anti Money Laundering procedures relevant to trade services.
• Take a proactive role in driving continuous improvement, identifying opportunities for waste removal and embracing innovation and skills of the future to support our digitisation agenda

Why join us?

We're on an exciting journey to transform the way we serve customers and grow our business. We're investing in our people, processes, technology and data capabilities, including emerging technologies such as AI and machine learning, to help us meet changing customer needs and adapt to industry developments.

At Lloyds Banking Group, you'll be encouraged to learn, develop and build new skills while working as part of a collaborative team focused on delivering meaningful outcomes for customers and supporting Britain's businesses.

What you'll need

• Knowledge of the end-to-end guarantees lifecycle, including issuance, amendments, cancellations and billing.
• Quickly learns and adapts to core operational processes, demonstrating an understanding of customer journeys, controls, systems and operational risks.

• Customer centricity and a passion for delivering excellent customer outcomes, whilst taking accountability for delivering high-quality work in a fast-paced operational environment.

• Strong decision making skills, using information and judgement to support timely and accurate outcomes.
• Risk management capability, including the consistent application of controls and procedures.
• Ability to build and maintain effective stakeholder relationships across teams and business areas.
• Critical thinking skills with the ability to identify issues, analyse information and support continuous improvement.

And any experience of this would be really useful

• Experience working within Trade Services or a comparable operational environment.
• Exposure to process improvement initiatives and the use of digital tools or emerging technologies to enhance customer and operational outcomes.
• Experience in handling domestic and international payments, including CHAPS/ SWIFT

This is a place for you...

Our ambition is to be the leading UK business for diversity, equity and inclusion, supporting our customers, colleagues and communities. We're committed to creating an environment in which everyone can thrive, learn and develop.

We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and launch a dedicated Working with Cancer initiative.

We offer reasonable workplace adjustments for colleagues with disabilities, including flexibility in office attendance, location and working patterns. As a Disability Confident Leader, we guarantee interviews for a fair and proportionate number of applicants who meet the minimum criteria for the role and have a disability, long-term health or neurodivergent condition, through the Disability Confident Scheme.

We provide reasonable adjustments throughout the recruitment process to reduce or remove barriers - just let us know what you need.

Benefits

• 24 days' holiday, with bank holidays on top.
• Annual performance-related bonus opportunity.
• Generous pension contribution of up to 15%.
• Share schemes, including free shares.
• Private healthcare, with the option to extend cover to eligible family members.