Senior AI/ML Platform Reliability Engineer

JPMorgan Chase & Co.

Auchentibber

On-site

GBP 70,000 - 100,000

Full time

14 days+

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Job summary

JPMorganChase is seeking a Software Engineer III within the AI/ML Data Platforms group to design and deliver trusted, scalable AI/ML platforms, with a focus on reliability and security. As part of the Reliability Engineering team, you will own non-functional requirements, build tooling for observability and resilience, and partner across teams to unblock high-impact AI use cases.

This role emphasizes production-grade code, on-call readiness, and shaping how the firm delivers AI capabilities at

Qualifications

Formal training or certification on software engineering concepts and proficient applied experience.
Hands-on practical experience delivering system design, application development, testing, and operational stability.
Advanced proficiency in programming with Python.
Proficiency in all aspects of the Software Development Life Cycle.
Experience with infrastructure-as-code and cloud-native delivery practices, including Terraform, containers, Kubernetes, CI/CD pipelines, and automated deployment workflows.
Experience in designing and developing large-scale distributed systems and cloud-native architecture.
Experience building large scale infrastructure and and cloud-native delivery practice in Google Cloud, AWS, or Azure and Terraform.
Extensive experience implementing advanced observability using tools like Open Telemetry, Dynatrace, Grafana, and/or cloud-native services.
Systematic problem-solving and troubleshooting skills in a complex system.
Hands-on experience using enterprise-authorized AI-assisted software development tools within the work environment (e.g., for coding, testing, troubleshooting, or documentation) with demonstrated ability to critically evaluate and validate AI-generated outputs
Understanding of responsible AI use in engineering workflows, including data sensitivity considerations, secure handling of inputs/outputs, and adherence to resiliency and security expectations.

Responsibilities

Design and implement solutions to enhance the reliability and scalability of AI/ML platforms and applications to accommodate fast-growing demands.
Own NFRs and develop tooling for observability, security, resilience, infrastructure management and operations excellence.
Build and maintain scalable infrastructure to support the deployment and operation of large-scale AI platforms and apps.
Build strong cross-functional relationships that foster engagements across the organization and deliver solutions to user problems.
Participates in on-call rotations and escalation workflows, Debug and solve issues in a production environment, take full ownership of problems, develop solutions.
Executes creative software solutions, design, development, and technical troubleshooting with ability to think beyond routine or conventional approaches to build solutions or break down technical problems.
Develops secure high-quality production code, and reviews and debugs code written by others
Identifies opportunities to eliminate or automate remediation of recurring issues to improve overall operational stability of software applications and systems.
Leverages enterprise-authorized AI coding assist tools within the work environment to improve code quality, delivery speed, and productivity (e.g., code generation/refactoring, unit test creation, documentation), while validating outputs through peer review, automated testing, and secure coding standards
Applies knowledge of tools within the Software Development Life Cycle toolchain, including enterprise-authorized AI-assisted development and automation capabilities, to improve the value realized by automation
Adds to team culture of diversity, opportunity, inclusion, and respect