Senior AI Customer Success Leader - Remote

QAD, Inc.; Manchester; Remote; GBP 65,000 - 75,000; Full time

Job summary

QAD, Inc. is seeking an AI Customer Success Manager to partner with regional CS teams, helping customers activate, integrate, and maximize value from our AI platform while driving adoption and retention.

This remote role requires 5+ years in customer-facing or operational roles in manufacturing/SaaS, with strong data literacy, product empathy, and the ability to translate AI benefits into business outcomes. Up to 25% travel to client sites.

Qualifications

• 5+ years in customer-facing or operational roles in manufacturing or enterprise SaaS.
• Experience with AI/ML platforms and data analytics concepts.
• Education aligned with business, CS, or data analytics.

Responsibilities

• AI Adoption: enable customers to realize AI value and drive adoption.
• Cross-Functional Collaboration: capture feedback and influence roadmaps.
• Product Launch & Onboarding: oversee onboarding and training post go-live.
• Sustained AI Operations: monitor adoption metrics and maintain relationships.
• Availability & Travel: up to 25% travel; remote UK/US location.

Skills

Manufacturing & Ops Acumen

AI Literacy

Data Fluency

CRM Software & CS Platform

Communication

Ambiguity Management

Relationship Building

Education

Bachelor's degree in Business, Computer Science, Data Analytics, or related field

Tools

SQL

Excel

CRM Software

CS Platform

Job description

QAD, Inc. is seeking an AI Customer Success Manager to partner with regional CS teams, helping customers activate, integrate, and maximize value from our AI platform while driving adoption and retention.

This remote role requires 5+ years in customer-facing or operational roles in manufacturing/SaaS, with strong data literacy, product empathy, and the ability to translate AI benefits into business outcomes. Up to 25% travel to client sites.