Senior Aerospace Customer Success Specialist

Eaton Group; Fareham; Vor Ort; GBP 45.000 - 65.000; Vollzeit

Benefits dieser Stelle

Competitive compensation and benefits

Challenging projects in dynamic team

Internal promotion opportunities

Eaton University learning & dev

Wellbeing and safety focus

Zusammenfassung

Eaton's Aerospace is moving to a new Daedalus facility and seeks a customer-facing specialist to manage a portfolio of business customers. You will be the primary contact, drive reviews, and coordinate with sales, planning and engineering to meet export and delivery requirements.

Responsibilities include managing orders, ensuring data integrity, and driving continuous improvement in the supply chain while delivering exceptional customer service and commercial awareness.

Qualifikationen

• Experience with ERP systems (MFGPro preferred).
• Proficient with Microsoft Office applications.
• Solid understanding of Supply Chain and export controls.
• Strong communication and presentation skills.
• Experience interfacing with customers.

Aufgaben

• Own customer relationship management and serve as primary interface.
• Lead regular customer business reviews and forecast reviews.
• Manage order book, ensure data integrity, and drive supply chain actions.
• Negotiate priorities and expedite urgent orders as needed.
• Produce and report customer performance metrics and participate in Tier meetings.

Kenntnisse

ERP knowledge

Microsoft Office

Supply chain

Customer interface

Export licensing

Presentation skills

Communication

Teamwork

Initiative

Ausbildung

Bachelor’s Degree

HNC/HND

Maths and English GCSEs

Tools

MFGPro

SharePoint

Jobbeschreibung

Eaton's Aerospace is moving to a new Daedalus facility and seeks a customer-facing specialist to manage a portfolio of business customers. You will be the primary contact, drive reviews, and coordinate with sales, planning and engineering to meet export and delivery requirements.

Responsibilities include managing orders, ensuring data integrity, and driving continuous improvement in the supply chain while delivering exceptional customer service and commercial awareness.