Senior Aerospace Customer Service Leader

Eaton Corporation; Fareham; Vor Ort; GBP 90.000 - 120.000; Vollzeit

Benefits dieser Stelle

Mentoring programme

Eaton University

Global career development

Zusammenfassung

Eaton Corporation's aerospace division in the UK is seeking a Customer Service Leader to drive the CS function at Titchfield/South Molton sites. You will own customer relationships, lead a high‑performing team, and ensure delivery against commitments while aligning with exports controls and ITAR requirements.

Responsibilities include managing escalation, pricing discussions, and site-wide process improvements to enhance customer satisfaction and operational performance.

Qualifikationen

• Bachelor's degree required.
• 8–10 years in customer-facing role.
• Proficient with Microsoft Excel and Teams; experience with MFGPro.
• Strong leadership and communication skills; able to manage a large diverse team.

Aufgaben

• Direct customer management including senior escalation point and contract terms.
• Lead and coach a diverse CS team across sites.
• Oversee site CS scope, backlog accuracy and customer tools deployment.
• Align CS strategy with regulatory, ITAR, and continuous improvement.

Kenntnisse

Leadership

Communication

Stakeholder mgmt

Team coordination

Relationship building

Problem solving

Ausbildung

Bachelor's Degree

Tools

Excel

Teams

MFGPro

Jobbeschreibung

Eaton Corporation's aerospace division in the UK is seeking a Customer Service Leader to drive the CS function at Titchfield/South Molton sites. You will own customer relationships, lead a high‑performing team, and ensure delivery against commitments while aligning with exports controls and ITAR requirements.

Responsibilities include managing escalation, pricing discussions, and site-wide process improvements to enhance customer satisfaction and operational performance.