Senior Advisor, Student Advocacy & Housing Support

Reading Students' Union; Reading; On-site; GBP 25,000 - 31,000; Part time

Benefits offered by this job

Flexible working options

Office based environment

Job summary

The Reading Students' Union is seeking a Senior Advisor to join our Student Advocacy team at the University of Reading, Whiteknights Campus. You will provide independent, confidential advice to students on academic and housing matters, helping them understand rights and navigate procedures.

This permanent, 21-hour per week role offers an office-based environment with a pro rata salary and opportunities to shape service delivery and policy through proactive advice and casework support.

Qualifications

• Relevant advice qualification or equivalent professional experience.
• Significant experience providing advice, advocacy or complex casework support.
• Experience managing a varied caseload from initial enquiry through to resolution.
• Ability to explain complex policies, procedures and information in a clear and accessible way.
• Experience maintaining accurate, confidential and compliant records.
• Strong written and verbal communication skills.
• Ability to manage competing priorities and deadlines effectively.
• Experience building effective relationships with a wide range of stakeholders.
• Proficiency with Microsoft 365 and related digital tools.

Responsibilities

• Deliver independent, confidential and impartial advice across academic and housing matters.
• Manage cases from initial enquiry through to resolution, ensuring timely and effective support.
• Help students understand their rights, responsibilities and available options.
• Support students navigating complaints, academic appeals, disciplinary procedures and other University processes.
• Assist students with housing matters, including rights and contract checking.
• Support students preparing for meetings, hearings and formal procedures.
• Make appropriate referrals to specialist services where additional support is required.
• Adapt support to meet individual student needs and remove barriers to accessing services.

Skills

Communication skills

Casework experience

Organisational skills

Digital skills

Professional boundaries

Education

Advice qualification

Tools

Microsoft 365

Job description

The Reading Students' Union is seeking a Senior Advisor to join our Student Advocacy team at the University of Reading, Whiteknights Campus. You will provide independent, confidential advice to students on academic and housing matters, helping them understand rights and navigate procedures.

This permanent, 21-hour per week role offers an office-based environment with a pro rata salary and opportunities to shape service delivery and policy through proactive advice and casework support.