Senior Administrator & Team Lead (Office-Based, Eltham)

Daniel Owen Ltd; Eltham; On-site; GBP 23,000 - 28,000; Full time

Job summary

Daniel Owen Ltd seeks a Senior Administrator to join our Eltham team. This permanent, fully office-based role involves managing a small team and coordinating daily admin activities to keep operations running smoothly.

You will handle customer communications, schedule workloads, and ensure accurate record-keeping while delivering reliable support to colleagues and managers. Excellent communication, organisational skills, and the ability to prioritise under pressure are essential.

Qualifications

• Experience in a team leader, supervisory, scheduling or coordination role.
• Excellent communication and customer service skills.
• Confident handling inbound and outbound telephone calls.
• Strong organisational and time-management skills.
• Ability to manage competing priorities and work effectively under pressure.
• Good IT, administration and record-keeping skills.
• Strong practical problem-solving skills.

Responsibilities

• Manage a small team of Administrators (2) and coordinate daily admin activities.
• Oversee scheduling and allocation of workload to ensure smooth operations.
• Handle inbound and outbound calls with professional, courteous communication.
• Maintain accurate records and ensure proper filing and record-keeping.
• Prioritise competing tasks and work efficiently under pressure.

Skills

Team leadership

Communication skills

Customer service

Telephone handling

Organisation & time management

IT & record-keeping

Problem-solving

Job description

Daniel Owen Ltd seeks a Senior Administrator to join our Eltham team. This permanent, fully office-based role involves managing a small team and coordinating daily admin activities to keep operations running smoothly.

You will handle customer communications, schedule workloads, and ensure accurate record-keeping while delivering reliable support to colleagues and managers. Excellent communication, organisational skills, and the ability to prioritise under pressure are essential.