Senior Administrator, Client Services (Real Estate)

Itchy Feet; United Kingdom, United Kingdom; In loco; GBP 32.000 - 42.000; Tempo pieno

Descrizione del lavoro

Itchy Feet is seeking a Senior Administrator to join its Governance Services team in a full-time role. You will oversee administration for a diverse portfolio of corporate and fiduciary clients, focusing on high-quality service and managing the client lifecycle from take-on through ongoing support.

The role offers mentoring and professional development to grow with the business and reach your full potential in a collaborative, client-focused environment.

Competenze

• Proven corporate administration experience.
• Pursuing STEP or CGI qualification is desirable.
• Good working knowledge of Microsoft Office is essential.
• Knowledge of Document Management Systems and Viewpoint is an advantage.
• Strong communication and interpersonal skills.
• Ability to build relationships and work in a team.
• Positive and flexible approach to work.

Mansioni

• Manage administration for a diverse portfolio of corporate and fiduciary clients.
• Provide technical support and training to other employees as required.
• Manage client expectations and nurture valuable relationships.
• Oversee day-to-day activities, deadlines, WIP, and debt collection.
• Delegate work within the team to maintain high standards of service.
• Perform other ad-hoc duties as requested.

Conoscenze

Corporate administration

Communication

Teamwork

Time management

Independent working

Formazione

STEP/CGI qualification in progress

Strumenti

Microsoft Office

Document Management Systems

Viewpoint

Descrizione del lavoro

Our client is seeking a talented and experienced Senior Administrator to join their ambitious and busy Governance Services team. This is a full-time position responsible for providing high-quality administration for a diverse portfolio of corporate and fiduciary clients, with a strong focus on client service. The role involves managing the entire client lifecycle, starting from the client take-on process and encompassing ongoing administration and support.The position offers the opportunity for focused mentoring and professional development, ensuring you continue to grow alongside the business and achieve your full potential.

JOB DUTIES:

• Manage and be wholly responsible for the administration of a diverse portfolio of corporate and fiduciary clients and ensure that client relationships and administration are conducted effectively and to a high standard.
• Ensure that you have an understanding of the transactions you are working on, providing technical support and training to other employees as and when required.
• Ensure client expectations are properly managed and valuable relationships are nurtured.
• Assist with the effective management of day-to-day activities to include timely processing of work, meeting transactional and internal procedural deadlines and managing work in progress (WIP) and debt collection.
• Appropriately delegate work and utilise the resources within the team to ensure client services are maintained at the expected standards.
• Perform other ad-hoc duties as requested.

JOB REQUIREMENTS:

• Proven corporate administration experience is required.
• You will hold or be studying towards a relevant professional qualification, such as STEP (Society of Trust and Estate Practitioners) or CGI (Chartered Governance Institute).
• Good working knowledge of Microsoft desktop software is essential.
• Knowledge of specialist software, such as Document Management Systems and Viewpoint, would be an advantage.
• Demonstrate good communication and interpersonal skills.
• Have the ability to build relationships and work as part of a team.
• Possess a positive and flexible approach to work.
• Ability to manage and prioritise tasks, time and people in order to meet deadlines is crucial.
• Have the ability to work independently.

WHAT YOU'LL LOVE:

This role provides a unique opportunity to be actively involved in the administration of corporate and fiduciary clients while allowing you to develop and strengthen your professional qualifications. You will work with a friendly and professional team that values collaboration and the growth of its members. The structured mentorship and focus on professional development make it an attractive opportunity for those looking to advance in their careers.