Senior Administrator

Gmmh; Salford; On-site; GBP 28,000 - 31,000; Full time

Benefits offered by this job

27 days annual leave plus bankholidays

Job summary

Greater Manchester Mental Health Foundation Trust in Salford is seeking a Senior Administrator for the Mental Health Liaison Team to provide high-quality administrative support within a fast-paced NHS environment.

The role includes team performance duties, line management of Administrators, and requires strong IT skills (Word, Excel, Outlook) and customer-focused service. This is a permanent, full-time post with 37.5 hours per week.

Qualifications

• Excellent communication skills and IT competency (Word, Excel, Outlook).
• Experience in administrative roles within healthcare or public sector is desirable.
• Ability to cover colleagues’ duties and maintain smooth service operations.

Responsibilities

• Ensure services are received, treated and discharged within national/local timeframes.
• greet patients entering the clinic with a patient-focused approach and high service standards.
• Follow up on Do Not Attend cases and discharges according to clinical advice.
• Implement and adhere to Trust policies and procedures.

Skills

Communication skills

IT proficiency

Word processing

Excel

Outlook

Teamwork

Tools

Word

Excel

Outlook

Job description

Main area Administration Grade Band 4 Contract Permanent Hours Full time - 37.5 hours per week (9 till 5 Monday to Friday) Job ref 437-8319236

Site Meadowbrook Unit Town Salford Salary £28,392 - £31,157 per annum Salary period Yearly Closing 02/11/2026 23:59

Job overview

An opportunity has arisen for a Senior Administrator in the Mental Health Liaison Team. We are seeking an enthusiastic and experienced administrator who enjoys working as part of a team and can demonstrate a commitment to delivering a high quality administration support in an efficient and timely manner.

A key element of this role is the team performance with regard to targets for the Service and Line Management of Team Administrators. The successful applicant will have excellent communication skills, IT competency particularly in word, Excel and Outlook and a broad range of administrative experience. Working as part of a team you must be able to cover for your colleagues in their absence, ensuring the smooth running of the service.

If you enjoy working in a fast paced environment, have a flexible approach and the ability to adapt to changing priorities, this will be an excellent opportunity to develop your skills within a fast moving and dynamic environment.

Please note: This role is not eligible for sponsorship

Main duties of the job

• Ensuring all systems and processes are adequate and effective in ensuring all service users are received, treated and discharge from service within nationally and locally agreed timeframes.
• Ensure all service users are greeted into the clinic setting in a patient focused manner ensuring excellent customer service.
• Ensure systems are in place to ensure all patient that Do Not Attend are appropriately followed up or discharges according to clinical advice.
• Ensure the implementation of and adherence to relevant Trust policies and procedures.

Working for our organisation

Greater Manchester Mental Health (GMMH) Foundation Trust employs over 7000 members of staff, who deliver services from more than 120 locations.

We provide inpatient and community-based mental health care for people living in Bolton, the city of Manchester, Salford,Trafford and the borough of Wigan, and a wide range of specialist mental health and substance misuse services across Greater Manchester, the north west of England and beyond.

Greater Manchester is one of the world's most innovative, original and exciting places to live and work. From the beauty of the surrounding countryside to the heart of the vibrant inner city with great shopping, entertainment and dining options.

Wherever you go you will experience a great northern welcome with people famed for their warmth, humour and generosity.

Our people enjoy their work, have opportunities to learn and develop their skills and are encouraged to generate new ideas that improve care for our service users.

Detailed job description and main responsibilities

Please see attached job description and person specification

• 27 days annual leave plus bank holidays rising to 29 after 5 years and 33 days after 10 years

Person specification

Education / Qualifications

Other

• Ability to travel across the wide footprint of the Trust to attend meetings and events relevant to the role

Experience

• Supervising Staff
• Working effectively with word processing or equivalent, spreadsheets and databases
• Change management
• Use of clinical EPR systems
• Use of office equipment

Knowledge

• Managing an information system
• Appraisal and Development
• Importance of working as part of a team
• Data Protection Act
• Use of the Paris system

Skills and Abilities

• Reliability
• Punctuality
• Flexibility
• Time management

Important Information about working for GMMH:
All positions within the Trust are subject to satisfactory pre-employment checks, for further information on the checks required please visit the NHS Employers website www.nhsemployers.org

The Trust mandates all post holders who require a DBS for their role to subscribe to the DBS Update Service. You will be required to enrol for this service for a fee of £16 per year and maintain registration throughout your employment with GMMH.

Applicants are encouraged to apply for posts at Greater Manchester Mental Health who have direct experience of mental health, learning disability or drug and alcohol services either as a service user or a carer.

The Trust is also committed to safeguarding children, young people and vulnerable adults and requires all staff and volunteers to share this commitment.

We are aspiring to ensure our workforce is representative of the diverse communities that we serve, and we are strongly committed to removing barriers to employment for candidates from under-represented groups, for example BAME, Disabled and LGBT+ communities. If you would like to have an informal chat about the recruitment process for this role or would value some additional support, we’d love to hear from you.

Use of Artificial Intelligence (AI) when writing job applications

A candidate may utilise the help of AI when writing job application.The assessment of an application is made on its entirety and most times AI-generated content does not fully grasp the context and requirements of the job one applies for thus producing inaccurate and misleading information, especially in the supporting statement section of an application that can lack real life examples of one’s achievements, success and challenges.

We have added a disclaimer to our application process advising that the use of AI is monitored. GMMH reserves the right to follow up with a candidate at the interview on specific responses and those examples used in the supporting statement to explore it further.

Sponsorship

We are proud to be an approved sponsor for the Skilled Worker visa. Applications from individuals who require sponsorship will be considered alongside all other applications. Please be aware that not all roles are eligible for sponsorship. You can review the list of eligible roles and salary requirements on the UK Government’s website – click here .

If you are offered a role with us and you require sponsorship, we will check your eligibility in line with the information on the above website. Your offer of employment could be withdrawn if the role is not eligible for sponsorship, and you are not otherwise able to evidence your right to work in the UK.

The Home Office introduces new changes from 22/07/2025 that impact the health and care sector, you may wish to familiarise with it here .

We want to attract and retain people with diverse skills and experience, to deliver inclusive healthcare services to our communities.

We will consider relevant experience outside the NHS to calculate your salary on appointment. Please contact our Recruitment Team for more information.

**Please note, this vacancy may be closed at any time if sufficient applications have been received**

Employer certification / accreditation badges

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

As a service user, relative or carer using our services, sometimes you may need to turn to someone for help, advice, and support.