Senior Administrator

Apex Group Ltd; Greater London; On-site; GBP 40,000 - 80,000; Full time

Job summary

An expanding global business is looking for a Senior Administrator to join their London office. This role offers a unique opportunity to manage a client portfolio while providing top-notch customer service. You will be responsible for the administration of one of the largest charitable fund clients, ensuring all operations are completed within set deadlines. The ideal candidate will have over four years of experience in fund administration, particularly in Transfer Agency, and will possess strong Microsoft Excel skills. This position promises competitive remuneration and opportunities for training and development, making it a perfect fit for those eager to grow in a dynamic environment.

Benefits

Competitive remuneration

Training and development opportunities

Qualifications

• 4+ years of experience in fund administration, especially in Transfer Agency.
• Proficient in Microsoft Excel and willing to learn client servicing.

Responsibilities

• Manage a client portfolio including administration and company secretarial matters.
• Ensure timely completion of operations like subscriptions and redemptions.

Skills

Fund administration experience

Microsoft Excel

Knowledge of regulatory environment

Client servicing

Tools

eFront

Job description

The Apex Group was established in Bermuda in 2003 and is now one of the world’s largest fund administration and middle office solutions providers.

Our business is unique in its ability to reach globally, service locally and provide cross-jurisdictional services. With our clients at the heart of everything we do, our hard-working team has successfully delivered on an unprecedented growth and transformation journey, and we are now represented by over circa 13,000 employees across 112 offices worldwide. Your career with us should reflect your energy and passion.

That’s why, at Apex Group, we will do more than simply ‘empower’ you. We will work to supercharge your unique skills and experience.

Take the lead and we’ll give you the support you need to be at the top of your game. And we offer you the freedom to be a positive disrupter and turn big ideas into bold, industry-changing realities.

For our business, for clients, and for you

Senior Administrator

Role Location: London

Role summary:

We are seeking a Senior Administrator within the corporate and funds team in Apex’s London office to take responsibility for the administration of a client portfolio whilst providing the highest quality of customer service.

The candidate will have direct responsibility for servicing one of our largest charitable fund clients and will work closely with the management team, including the UK head of operations, with additional help from our support team.

Key responsibilities:

1. Be responsible for managing a client portfolio including all aspects of administration & company secretarial matters;
2. Manage the day-to-day transfer agency operations of the fund including client reporting;
3. Communicate directly with investors and the manager to answer and resolve queries;
4. Organising and supervising the execution of the income distribution and ongoing administration process (supported by a payment team);
5. Ensure operations like subscription, redemptions and transfers are completed in a timely manner against set SLA monthly deadlines;
6. Ensure all email queries are solved promptly and satisfactorily by monitoring investor and fund manager emails;
7. Manage KPI reporting;
8. Ensure that responsibilities are managed effectively and to agreed client, best practice, regulatory and statutory deadlines;
9. Mentor junior members of team;
10. Work with senior leadership to ensure the planning, coordination and completion of all regulatory obligations and administration requirements within strict deadlines for a portfolio of entities;
11. Preparation and implementation of customer specific procedures in relation to administration and reporting requirements for each entity;
12. Assist the accountants in respect of the planning and coordination of audits and filing of annual statutory financials statements;
13. Build detailed understanding of client portfolios, entity specific requirements and applicable statutory regulations/requirements and act as a source of guidance to other team members and to answer client queries;
14. Manage bank account openings and coordinate AML/KYC requests around the entity portfolio;
15. Manage payment transactions for your client portfolio;
16. Arrange and attend board meetings, prepare minutes and maintain other appropriate records and logs;
17. Ensure adherence to internal policies, controls and systems, including meeting any internal deadlines;
18. Liaise with third parties such as lawyers, auditors, bankers, tax advisors and alternative investment fund managers as required;
19. Any other duties in the scope of the role that the company requires. Build key relationships with clients, respond swiftly to client requests and manage client expectations;

Skills / experience:

To apply for this Senior Administrator role, you will need 4+ years of prior experience in a fund administration role. Experience in corporate solutions, fiduciary, legal or in-house company secretarial roles will be a bonus. You will also require the following:

1. Prior Fund administration (Transfer Agency) experience is a must.
2. Proficient Microsoft Excel skills (some training can be provided)
3. Experience of fund management software (eFront or similar)
4. Knowledge of the regulatory environment relating to fund management
5. Willing to learn other areas of client servicing within the organisation.

What you will get in return:

A genuinely unique opportunity to be part of an expanding large global business;

Competitive remuneration commensurate with skills and experience;

Training and development opportunities.

Disclaimer: Unsolicited CVs sent to Apex (Talent Acquisition Team or Hiring Managers) by recruitment agencies will not be accepted for this position. Apex operates a direct sourcing model and where agency assistance is required, the Talent Acquisition team will engage directly with our exclusive recruitment partners.