Senior Administrator

Colten Care; Ewshot; On-site; GBP 27,000 - 29,000; Full time

Benefits offered by this job

Induction & training

Career progression

Annual pay review

Meals on duty

Free uniforms

Pension scheme

Background checks

Job summary

Colten Care is seeking a Senior Administrator at its Dorset care home to oversee the administration team and the overall admin function. You will deliver high-quality customer care to residents and families, greeting visitors, managing inquiries, and ensuring timely, professional administration.

The role includes financial tasks, recruitment admin, and occupancy records, with strong support to the Home Manager.

Qualifications

• Experience supervising a team in a front-of-house/admin capacity.
• Proven track record in administration and/or reception.
• Strong literacy and numeracy with MS Office proficiency.

Responsibilities

• Line manage the administration team and oversee the admin function of the care home.
• Greet and escort visitors, conduct viewings, handle calls and emails.
• Perform general office duties including financial tasks, recruitment admin, and occupancy records.
• Loster liaison with other Colten Care departments and support the Home Manager.

Skills

Team supervision

Office administration

Customer service

Literacy & numeracy

MS Office

Tools

Microsoft Office

Job description

Introduction

Based at Avon Reach, Christchurch, Dorset. At Colten Care we are proud to offer career development opportunities, and a range of pay enhancements across our roles. From £14.20 to £15.70 per hour. 36 hours per week, including alternate weekends (including paid breaks).

About the Job

The Senior Administrator has day-to-day responsibility for the line management of the administration team and for managing the administration function of the care home. You’ll provide the highest possible level of customer care so that residents and families feel totally at home. You will carry out administration duties in a friendly, efficient, professional and timely manner. There is plenty of variety as you will be greeting and escorting visitors, conducting viewings and handling telephone and email enquiries and correspondence. Along with general office duties, you will carry out financial management tasks, manage basic recruitment administration, maintain contact with other Colten Care departments and handle client admission and occupancy records. You’ll also provide support to the Home Manager, assisting them with various administrative tasks.

About You

It is essential that you have previous experience of supervising a team and a proven track record in administration and/or reception. Based on a front of house background, you’ll demonstrate professionalism and excellent customer service skills and share our goal of delivering excellence in person-centred care. You’ll be confident in literacy and numeracy with a good working knowledge of Microsoft Office and you’ll enjoy working in a busy, fast-paced environment, juggling multiple tasks. Your ability to be flexible, approachable, well organised and to prioritise is essential.

Essential requirements:

• Business insurance is essential due to travel during work hours.

About Us

We’re an award-winning, family-owned, independent care home group, with an outstanding reputation in the industry. This is due to our amazing people and our focus on keeping the resident at the heart of everything we do. We strive to be the best we can, hence why all 21 of our nursing homes are rated at least good and seven are outstanding by the CQC, our national regulator. If a career in elderly care is for you then you want to be part of the team at Colten Care.

Additional Benefits

• Excellent inductions, training and on the job support
• Real career progression opportunities
• Annual pay review
• Choice of hot or cold meals and drinks on duty
• Free uniforms
• Contributory pension scheme
• Background checks at no cost to you